The Future of Cloud VDI Market: What You Should Know

The pandemic has become an inseparable part of our work and personal lives, at least for now. There’s no doubt in the fact that COVID-19 has disrupted our working methods and made it challenging to collaborate in a way we used to. Therefore, organizations across the globe are significantly trying to streamline their remote working architecture – making it stronger, more secure, more accessible, and more efficient.

This is where cloud VDI is breaking traditional boundaries. Cloud VDI is a Virtual Desktop Infrastructure hosted on the cloud, popularly known as DaaS. While users receive virtual desktops on a browser through an internet connection, the backend of DaaS is still VDI.

We are implementing DaaS in place of VDI because of its ability to provide a managed service and mobility. In VDI, you get the same features and security, but at your own expense. In DaaS, you get these features + mobility, scalability, and feasibility via a managed service.

As a result, the adoption rate of cloud VDI is increasing day by day. For example, a new report by Allied Market Research has predicted the cloud VDI market to reach USD 10 thousand million in the following two years. This is an increase of 16.5% from 2017.

Read more if you want to understand the future of cloud VDI, hosted VDI pricing, and many more things.

What is Cloud VDI?

Desktop as a Service (Or cloud VDI) is a service by third-party cloud providers who install desktops on the cloud. These deployed desktops have pre-installed the data and applications of any company. The employees of this company can use their end devices to open a virtual copy of the desktop. Due to its in-built security architecture, it is secure to access DaaS devices or thin clients from anywhere on any device.

This is the reason why businesses are adopting cloud VDI solutions. Last year, Gartner’s report was released saying that a 60% increase in DaaS growth would be observed till 2023.

Benefits of Cloud VDI

Cloud VDI offers some value-driven benefits that increase its adoption and acceptance. Check how cloud VDI is the future in many industries across different domains.

Hosted VDI Pricing

Hosted VDI pricing is the most desirable benefit of cloud VDI solutions.

As the end-user, your business doesn’t need to spend on initial setup incurring high capital investment. You only need your desktops to access virtual desktops on the cloud.

The cloud provider manages the servers, hardware, licensing, upgrade, management, maintenance, and every other important aspect like load balancing. Your business can take a monthly subscription and reduce virtual desktop pricing in the long term.

Business Continuity

Cloud VDI is available all the time, as the CSP automates your backups to many servers.

So, whether you are going through a pandemic, disaster, accidental data deletion, or any other issue, you would be able to continue working. You can restore the entire infrastructure when you lose data due to unforeseen situations, such as an earthquake. When you are suddenly stuck at a particular location, such as in the case of the pandemic-related lockdown, you can continue working.

You don’t need to sit with your team, plan your recovery, and spend time on managing it. DaaS is your contingency plan.


Hosted VDI pricing is also dependent on the dynamic nature of the cloud. If your business needs more storage and performance, you can scale without adding new hardware to your structure. Depending on your per desktop pricing, your costs will increase.

If you don’t need this new storage and resources, you can descale also. Hence, easy optimization options and improved agility.


Your employees can open their cloud VDIs anytime from any device. They only need a stable internet connection to access applications, data, and everything on the hosted VDI desktop. The feasibility of this structure comes with flexible access to the cloud via PCs, laptops, tablets, smartphones, or any device with an internet connection.

Overall, according to their feasibility, your employees can work flexibly without any hassle-free or security issues.


Cloud VDI solutions are secure.

Once you shift your resources and operating systems to the cloud, you only open a virtual copy of these desktops. Therefore, whether an employee uses a cloud desktop on a smartphone or a personal computer, cloud VDI data is not being stored on the end device. Now, this means if the end device is hacked, stolen, lost, or hampered, your data and desktop are safe. Security is in the infrastructure of cloud desktops.

The cloud VDI provider additionally uses encryption topologies to ensure data security in transmission and at rest.

Is Hosted VDI The Solution?

Cloud VDI solution expands the future and presents opportunities for businesses. Here’s why we believe that:

  • Cloud VDI helps you minimize resource utilization. From using your current office devices for the long term to ensuring seamless personal device usage, cloud VDI enables you to optimize how you use resources.
  • For a small or medium business, creating a security structure for remote working is crucial and challenging. Cloud VDI is a futuristic technology allowing us to create a robust contingency plan.
  • Desktop management issues are resolved with centralized on-demand access to the cloud.

The increasing demand for mobility, security, and scalability is closely gripping cloud VDI solutions. A survey by Enterprise Strategy Group (ESG) revealed that security is the primary concern for every business. As much as 79% of enterprises have marked DaaS and VDI solutions secure compared to traditional office models.

From the same survey, you can also understand that 60% of businesses are on the brink of DaaS transformation.


Cloud VDI is a computing model that separates traditional office infrastructure from desktop access. While your desktop infrastructure is no longer residing in your office server or computing units, you can draw upon the resources hosted on the cloud. This type of functioning offers many perks, including lower virtual desktop pricing, scalability, reliability, and efficiency.

Therefore, if your business needs transformation, technology support, remote working infrastructure, and better security controls, DaaS is for you.

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DaaS Pricing: Understanding Cloud Hosted Desktop Costs

Desktop-based computing is a chokepoint for small, medium, and enterprise-level businesses. There’s complexity in managing resources, ensuring configuration, reducing downtime, and allowing secure access. This means that the IT and admin departments of the business are constantly struggling to keep the computers working.

If this is not the tipping point of IT evolution, what is?

Desktop as a Service (DaaS) is the answer. It is the solution to the challenges discussed above. Whether you need better uptime, reliable systems, or BYOD policy, DaaS offers a simple medium for this change.

However, the pricing model of DaaS is still unclear. The idea of spending too much money on cloud technology stops various businesses from adopting this solution. Therefore, we have explored DaaS pricing in this article, read on and evaluate the factors that impact the pricing model of DaaS.

Evaluating TCO of DaaS

Multiple factors contribute to the total cost of Desktop as a Service. We have discussed a breakdown of some of these categories.

  1. Endpoint

The first category of costs is the endpoint. In DaaS, endpoint costs are minimized. You can enable BYOD policy to allow new hires or work from home employees to use their own devices. If not that, then it is possible to use PCs for longer without worrying about outdated configuration in the case of DaaS.

  1. Server

When using DaaS, the cost of servers is not included in your capital expenses. This means that if you were to deploy VDI, servers, and RAM per the virtual desktop would be added to your expense. In DaaS, this cost is still there but minimized. Firstly, because the DaaS provider manages and purchases the cloud servers. Secondly, these servers are being used by several other businesses. Hence, your share of maintenance is minimal, and everything is included in your subscription fee.

  1. Storage

When using in-house storage, your business pays the cost of hardware and security. It is necessary to understand that whenever you scale the resources, it adds to physical storage somewhere. In DaaS, the DaaS provider takes care of the storage. So, your budget doesn’t include the cost of hardware purchase.

Therefore, you can deduce that in DaaS, the cost of server and storage is only added to your bill to manage these resources. You don’t have to pay for the entire setup.

  1. Software

Software licenses are a significant part of the entire desktop management cost. With multiple in-house PCs, you need to purchase various products (per user charge model), such as Microsoft Office.

DaaS mitigates these costs by allowing you to use one license on multiple virtual desktops, as necessary according to your requirements.

  1. Overheads

Since you are not managing and purchasing servers and VDI architecture, the service provider manages the overheads. Businesses receive DaaS as a managed service at a pre-decided pricing model.

  1. Labor Costs

IT labor costs contribute to a major portion of your expenses in desktop and IT resource management of your office. DaaS eliminates labor costs to some extent by removing various issues.

For example, in DaaS, downtime is not resolved by your IT team. Reputed cloud providers offer 99.99% uptime, which means your virtual desktop is mostly online, and your IT team is not spending time on such activities.

  1. Additional Costs

Some of the costs you will find in your SLA are:

  • Remote monitoring and management of your desktops. The CSP manages and monitors your data and apps around the cloud. So, some of them might charge you for this service.
  • Antivirus is necessary to protect systems from cyberattacks. The cloud uses antivirus for virtual desktops to eliminate the chances of attacks.
  • If you are not bringing your Office subscription or OS subscription to the contract, the CSP may charge for this service.
  • Many CSPs also offer patching services to manage your licenses, software, and hardware. Therefore, they may add the charge of patching and upgrades to your SLA.

DaaS Pricing

If we draw a comparison between office desktops and DaaS, then DaaS pricing helps you save approximately 36%.

When your organization uses office desktops or PCs, IT labor, endpoints, and software costs contribute to your expenses. Here, IT labor costs amount to more than half of your capital expenditure in office PC units, and the rest is taken up by endpoints and software licensing.

Contrary to this, DaaS solutions offer managed services. In this case, endpoint costs can be minimized because you don’t require hardware upgrades frequently, and it is easier to allow BYOD policy. If we talk about labor costs, the IT team is responsible for managing access control and communication flow with the CSP. You can easily manage this with a small IT team in the case of DaaS.

In all, PCs can cost you up to USD 1281, but DaaS costs you only USD 842.

Questions To Ask Related To Pricing When Choosing a DaaS Service

When you are finalizing a DaaS service provider, ask the following questions to understand the pricing model.

Where is DaaS Hosted?

We can get DaaS service hosted on a public cloud or semi-private cloud. Many CSPs use a semi-private cloud, which is a cloud instance in the CSP’s data center. In public cloud DaaS, the service is offered via public cloud service of vendors like HP and Amazon.

Since the cost of the data center is a service inclusion, a semi-private cloud service is costlier than a public cloud DaaS.

Tell Me The Licensing Fee?

In public cloud DaaS, the Microsoft OS fee is in your offering already, making it affordable. A semi-private cloud creates its own virtualization infrastructure. Hence, an additional licensing fee may be incurred in this case.

How Desktop Processing Power Will Impact The Cost?

When selecting a pricing package, businesses can decide their performance package, such as premium, standard, etc. Based on this package, your processing power is differentiated. If you take more processing capability, the cost will increase accordingly.


DaaS pricing depends on the type of configuration and processing power you require for your business. Figure out what type of service, processing performance, and support you need in your organization. Once you have evaluated these factors, read the above pricing factors, understand business needs, and select the right DaaS provider.

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Is Desktop as a Service Made For The BPO Industry?

The BPO industry is one of the sectors that has received immense growth opportunities even during the pandemic – especially during the pandemic. Last year, the market size of the industry was around 232 billion.

Many organizations, small and big, are trying to optimize their budget and reduce overheads. As a result, utilizing BPO services seems like a blessing in disguise, a chance to save your money. However, if we talk about BPO companies, while they have work in-flow, their security structure is still concerning many organizations.

Turning to Desktop as a Service (DaaS) can impart the ability to ensure remote work and seamless operations of the business. Find out why DaaS is the solution for the BPO industry.

Some Reasons Why BPO Industry Can Benefit From DaaS

As a BPO company owner, you may be wondering about gaining a competitive edge through innovative ways of meeting customer demands. But, how can you achieve it if your security is falling off and the costs are just too high?

Utilize DaaS to mitigate your issues. Explore how that is possible:

  1. Hire Remote Talent

BPO organizations are no strangers to the concept of remote work. They hire staff, contractors, and agents from across the globe to fulfill business requirements. But, the issue here is communication and seamless collaboration.

Without proper infrastructure, how can these remote workers collaborate?

How can you manage these remote workers without any hassle?

How will your remote workers access office tools and applications?

DaaS is a managed solution that provides cloud hosted virtual desktops. These desktops take your entire structure to the employee in a secure way. This gives them the power to access data on various endpoints, which means more straightforward collaboration.

Further, you can offer remote access from anywhere with an internet connection.

The solution is right there! Read on to know how it is entirely safe to use DaaS for remote working.

  1. Centrally Manage Your Business

When you have different IT endpoints and many remote workers, it is a challenge to manage the IT infrastructure. Your IT team is always on their toes to ensure secure work access and maximum uptime for software and apps.

Fortunately, we have DaaS to simplify the management of your business. Since DaaS centrally stores your entire desktop on a remote cloud server, you are can centrally manage your business. Your workers can use thin clients on their personal computers or laptops, and you can centrally track and manage the access of these clients.

  1. Seamlessly Scale

In the BPO industry, scaling resources is the need of the hour. As your hire more remote employees, add to your services, and streamline your operations, you will require more and more resources.

More resources to store data

More resources to process data

More resources to secure data

But, we don’t live in an ideal world. Hence, we can’t predict a sudden upsurge in demand and prepare for the future while staying within budget. You can observe a need to scale during the peak season even when you have previously scaled your resources, the ultimate budget optimization glitch.

DaaS offers on-demand resource scaling. You have immense flexibility in this case. Whenever your demand goes up, you can improve your resources and storage, and when you don’t need them anymore, you can reduce them. Your payment also cycle adjusts according to your usage.

  1. Don’t Compromise on Security

This is the prime reason why a large number of BPO firms choose DaaS is security.


Security is the first concern for every organization. In a BPO environment, this concern is enhanced, as you are saving corporate data of customers who are saving data of their customers. So, you are put in a position to ensure data security and privacy for the customer of your customer. With this, you also need to leverage remote working abilities.

The tension around security, in this case, is immeasurable.

Desktop as a Service is a solution that makes this task simpler. Through this fully managed solution, you can ensure endpoint security and privacy of customer data from your DaaS provider.

Here’s an example of how:

If you have ten remote workers in the organization, all of them need to access crucial client data; then you only need DaaS for security. The DaaS structure helps you access virtual desktops on many endpoints. However, none of these endpoints actually store data. In other types of remote working structures, endpoints usually store data. So, when an endpoint is lost, stolen, or hacked, your organization’s reputation is in jeopardy. But, wait!

DaaS gives online access to desktops without storing data on endpoints. When an endpoint is hacked or stolen, all you need to do is quickly revoke access from that user or endpoint and secure your data without any hassle.

  1. Ensure Compliance

In the BPO industry, compliance guidelines are stringent and complicated to follow. Because of the customer data privacy compliances, you always need to stay on top of your security. With the security structure we just discussed above, compliance comes by automatically.

Desktop as a Service further eliminates the need for manual customer data updates or on-premise data storage. Your business can stay compliant and avoid penalties as your service provider will adhere to the latest compliance policies.

  1. Work Without Interruption

If you want your employees to work without interruption, you need to offer them access without downtime. If your systems are crashing, experiencing cyberattacks, or server access is fluctuating, then how will you provide the ability to work without interruption?

With DaaS, reputed DaaS providers offer you an uptime of at least 99.99% (SLA guaranteed). This means you will experience a downtime of almost 52 minutes per year. You will not even get not to notice the downtime, and your employees will have the ability to access virtual desktops whenever they want.

DaaS for BPO: An Efficient Combination

DaaS presents itself as an efficient partner to the BPO industry because it is fully managed in nature. When you are using different IT units, and a full-fledged IT structure managed in-house, your IT team needs to work round the clock. They are always on duty to repair systems, ensure uptime, and recover data. Even with all this hard work, you still get much less uptime without the cloud. DaaS is equipped to help you reduce work interruption, ensure compliance, and enhance security. Utilize this fully managed service to gain a competitive edge and surge ahead of your competitors.

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