Serchen Blog

Work From Home Made Easier with Saphyte, a UAE Homegrown CRM

In the multicultural city of Dubai, millions of workers buzzing day and night every week is a common sight. Deserted offices are something that’s not just surreal but scary. The world didn’t have to wait for an apocalypse to envision this. The enemy, in its most unexpected, invisible form has struck- COVID-19 pandemic is now, pressurizing the world’s businesses.

Amid the COVID-19 pandemic, the Dubai Economy directed all private companies and commercial establishments to implement a work-from-home for 80% of their employees from March 25th to April 9th, 2020.

Thanks to the significant pandemic, most of the workforce now prefers to work from home. However, to work remotely, companies need remote work tools for collaboration, communication, coordination, and more.

The existing tech conglomerates are already aware of the current technology for remote work, namely, Slack, Hangouts, Skype or Office 365. However, the Middle East people want everything to be smooth and straightforward. Unable to handle the sophisticated CRM software, many Middle East firms outsource it to third parties. There’s a massive gap in the market due to the absence of support for startups and SMEs and educating them on the systems and processes.

Tailor-made CRM solutions

Sensing an opportunity, Saphyte’s homegrown CRM is making use of the work from the home system to offer affordable Customer Relationship Management solutions with extreme flexibility and advanced features.

CRM is a tool that interacts with a company’s current and potential clients and manages business relationships. It collects data from various communication channels like emails, websites, social media platforms, phones, marketing materials, and helps companies learn more about their clients’ target audiences to serve them better.

Saphyte is a software-as-a-service (SaaS) that streamlines corporate activities and centralizes them into one powerful platform to help businesses achieve growth and build long-term customer relationships. The CRM tool manages customer data, handles marketing tactics and strategies, and identifies opportunities for the long haul. Saphyte’s in-built sales and marketing tools, additional modules, tools and custom processes, can be customized according to business needs.

Ali Homadi, the CEO/Founder of Dubai-based Loyica, started Saphyte in 2016 and took three years to build its first phase. The UAE’s first homegrown CRM is targeting SMEs, who have not invested in remote-capable workforces.

With the growing usage of big data in key business sectors, Saphyte by Loyica accommodates the massive clients’ list in an organized manner and maintains a 360-degree view of customer relationships. – Read more

Learn More About Saphyte

6 Methods for Touch-Free and Remote Payments

As customers look to avoid touching surfaces, in some parts of the country businesses are also limiting in-person contact. Touch-free transactions — allowing you to take a payment without making contact with a shared device — and remote payment options might be top of mind for your business.

Here’s how you can implement a variety of methods for safer payments.

Take contactless payments

Contactless payments came from a need for more security than magnetic-stripe cards, which carry the information associated with your bank account right in the stripe. The benefit today is that they don’t require any physical contact between a customer’s smartphone or credit card and your POS, allowing you to avoid passing payment cards back and forth.

A contactless payment reader allows you to accept mobile payments, like Apple Pay and Google Pay, in addition to other NFC payments or contactless payment cards.

Disable the signature screen

Thanks to improved security and authorization made possible by chip-enabled cards and EMV card readers, card providers don’t require signatures for tap, dip, or swipe payments in the U.S. and Canada. If you stop collecting signatures for payments, it will not affect your processing rate.

You can easily disable customer signatures for all card payments in the signature settings within the Square app.

Skip the receipt screen

Another point of interaction during checkout is dealing with receipts. As with disabling the signature screen, you can skip the receipt screen. This allows you to complete a sale without prompting a customer to enter their email address or phone number for a digital receipt, or printing a paper receipt.

Turn the skip receipt feature on in the signature settings within the Square app. – Read more

Learn About Square

Top 3 Healthcare Communications Challenges for 2020 and How to Solve Them

Communicating with patients remains a significant challenge for healthcare providers this year. Despite advances in healthcare informatics technology, communications and collaboration technologies still lag behind. Patients report frustration at not being able to reach providers to book appointments or to ask questions about their treatment. Moreover, cybersecurity concerns remain a top concern of providers.

Three specific challenges loom large this year:

Efficient patient-to-provider access
Cybersecurity of health data
Use of outdated communications technology

However, these hurdles aren’t insurmountable. An integrated cloud-based communications platform can address each of these challenges. To keep your staff and patients connected, healthcare providers can sign up here to get RingCentral Office® for free.

What Is an Integrated Cloud-Based Communications Platform?

An integrated cloud healthcare communications platform offers a suite of collaboration tools, including voice, video meetings, secure messaging, and contact center technologies. Providers use it to share important information with patients and with team members as well.

This solution allows patients to contact providers on any device, anytime, anywhere. Patients no longer need to book appointments or wait for an emergency to communicate with their providers. Moreover, a healthcare cloud communications solution lets providers collaborate on patient health in a secure and effective manner.

Download RingCentral’s 5 Winning Strategies for Healthcare Communications Infographic

Challenge 1: Efficiently Scheduling Appointments

One of the top healthcare communications challenges relates to efficient appointment scheduling. A 2019 survey showed that 42 percent of patients believe it takes too long to schedule an appointment over the phone. As a result, patients don’t get the care they need, while healthcare organization revenue suffers.

A cloud-based communications platform helps providers overcome this problem. It intelligently routes calls to scheduling coordinators, regardless if they are located at the patient’s specific practice or an alternate, central scheduling location. That way, patients don’t get frustrated by long hold times, and they can book their appointments efficiently.

Challenge 2: Health Data Cybersecurity Concerns

In the first half of 2019, over 32 million patient records were breached. Hackers were responsible for over 50 percent of those incidents. Healthcare organizations of all sizes are at risk; a 2018 study revealed over 83 percent of practices have experienced some kind of cyberattack. The right healthcare communications platform keeps your patient data safe. Ensure that it is HITRUST CSF certified. – Read more

Learn More About RingCentral