The 5 Most Commonly Asked Questions About Cloud Solutions

We believe there are many reasons to migrate your organisation’s applications to the cloud, not least of which are cost savings, streamlined operations, redeployment of resources, reskilling of your internal teams and talent retention.  

In this blog, I answer the five most common questions I get asked about moving applications to the cloud, so you can make an informed decision about whether it’s the right thing for your organisation.  

1. Is it secure and where is my data? 

“Is it secure?”  is one of the most commonly asked questions about the cloud. But as the cloud has become universal in organisations, the nature of the question has changed. 

Every year, major cloud providers like Amazon and Microsoft spend billions to make their cloud services stable, robust and secure. Security measures and compliance certifications are available for all to see, and Microsoft’s cloud offering is as secure as it gets in terms of compliance, governance and physical security.  

The result? Today, almost everyone accepts that the cloud is secure. The conversation now is less around how secure it is and more around data control. It’s essential that organisations understand where their data lives, where it may go and who can access it in order to feel comfortable with moving to the cloud. 

A lack of understanding around how the cloud works is a barrier to adoption for many organisations. In the UK, law firms are amongst some of the most cautious adopters of cloud solutions, largely because of questions about where confidential client data will reside and who can access it.  

There needs to be an understanding that, by its very nature, the cloud exists in multiple locations – and your data can too. Azure, for example, for resilience can have multiple copies of data in multiple locations. And this conversation isn’t always an IT-led discussion; it needs the business to decide in which country their data should be reside, and whether they are comfortable with it potentially leaving UK soil. The cloud gives customers choice here, different services having different options about where data is stored, but it’s important that well informed decisions are made in this regard. 

Organisations need to know what they are letting themselves in for and understand how data will be stored and accessed which needs a complex, but not impossible, discussion about trust and understanding. In our experience, anyone who truly understands the options and how the cloud works has been confident in making an informed decision based on facts not fear.  

2.  Will all my IT staff be out of work/redundant? 

Generally, there isn’t a direct correlation between adopting cloud services and IT staff being let go.  We prefer to see this as freeing up IT staff to focus on more strategic tasks. 

Whether they’re in retail, manufacturing, healthcare or any other sector, businesses are trying to be ‘the best’ and provide the best service to their customers. IT should enable them to do that. It should be a supporter and enabler for a business to do its job and operate at its highest level. And for organisations that are held back by inefficient, outdated IT systems, embracing the cloud is one way to make improvements. 

Few organisations today choose to use physical servers; they are costly, require office space and need people to maintain and manage them. Solutions like O365 and Exchange Online are making delivery of common IT services easier, better and lower cost, and like it or not, the requirement for on-premise skills will reduce as cloud adoption becomes the new norm. As IT evolves, the skillset of IT teams needs to evolve with it, or face being left behind.  – Read more

Seniors Are Cool With Tech: Your NEMT Operations Should Be Too

My Post - 2020-02-19T114104.018.pngAdopting new technologies—whether it’s a new streaming media device, a cool watch, a tablet, or smartphone—can sometimes be frustrating, no matter how tech savvy you are.

For years, that frustration meant many seniors just weren’t interested in logging in and onto whichever new device friends and family showed them.

But that’s no longer true.

Did you know that at least 70% of all seniors are now online? That means if you’re not using technology to connect with all of your riders—including seniors—you’re missing out.

Let’s take a closer look at some of the benefits of adopting non-emergency medical transportation (NEMT) software for your agency and what that means for riders, especially seniors, who want to connect with you.

More connections than ever before

More Americans than ever are now connected to the internet. According to Pew Research, today, as many as 96% of Americans own a cellphone. About 75% of American adults own a laptop or desktop computer and at least 50% of adults have a tablet or similar device, like an e-reader.

For seniors ages 65 and older, 91 percent own a cellphone, with more than half of them having a smartphone in hand. Another report says that this year more than 100 million smartphone users will be 45 or older.

More than 80% of Americans say they go online every day and about 26% of those 50 and older say they’re online “almost constantly.”

What you may find even more surprising is that while Millennials and Generation Xers dominate social media usage, almost 60% of Baby Boomers (ages 55-73) use social media, too.

That means if you’re not using technology—either web-based or application-enabled—to connect with your rider base, you may be missing out.

How seniors use technology

Seniors aren’t just using smartphones to make calls to their children and grandchildren. Here are some other ways seniors are increasing their online connections:

  • According to AARP, seniors are increasingly using technology to enhance their lives. For example, smartphone users 50 and older, regularly use their phones to check email, send and receive text messages and instant messages, get news, play games, make purchases, and get directions and traffic information—a perfect fit for NEMT.
  • The AARP report also indicates that people in their 60s are increasingly using smartphones to help manage their medical care, which means it would be a seamless integration to include NEMT services in those health-related activities.
  • Don’t forget the value of voice search. For many seniors who were previously hindered by visibility and mobility issues, voice interactions are drastically changing the way seniors interact with technology. From voice search on the internet, to engaging with devices like Amazon Alexa, more seniors are using technology to connect with the services they need.

Don’t miss your mark(et)

While the number is expected to steadily drop in the coming years, seniors, particularly Baby Boomers, have long made up the largest single U.S. age group. By not marketing your NEMT services to seniors—and not seeking unique ways to connect with them—you’re potentially missing the market, and a huge share of your potential market.

How NEMT software can help you connect with riders—including seniors

  • Rider Portal
    • NEMT software with rider management integrations can help you connect with your market not just by calling on the phone, but also on the web via computers, laptops, tablets, and even smartphones. TripMaster’s Rider Portal, for example, enables riders to schedule rides from their devices. For those who live in nursing homes and assisted living facilities or are in the hospital or a group home, their designated rider delegates can also use these devices to schedule rides for them, conveniently, any time, day or night.
  • Ride Reminders
    • It can be challenging for a lot of people to remember appointment schedules and times. That can be particularly true for seniors. NEMT software with ride reminders can help make sure your passengers never miss a trip. Automated reminders can be sent to passengers the day before their trip and also the same day of a trip, with customizable notifications. Text messages and automated voice call reminders with interactive voice response gives helps ensure your riders remember they have an upcoming appointment and when they expect your NEMT service to arrive for pick up. And if your passenger has more than one stop scheduled for a trip—like going to the grocery or pharmacy—they can get reminders about that, too.
  • Decreased Delays
    • Transportation delays are frustrating. NEMT software can help you better manage your fleet so you have near real-time insight into where your drivers are at any given time. That means, if there is an unforeseen delay, you can either dispatch a different driver to get to your passenger on time, or you can instantly communicate with your passenger to update them of any changes in arrival time or planned routes.

Before we go, here are a few other stats that might change your perception of seniors, how they use technology, and why you should integrate NEMT software into your operations: – Read more

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