How To Keep a Project On Schedule

If you have ever headed up a project, you know how hard it can be to keep more than one person on the same schedule. For that matter, it can be hard enough keeping one person on schedule! So how do you do it?

Scheduling and completing a project becomes even more complicated when the team working on it is scattered across the country, across time zones, or even around the world. Even assuming everyone does their task on time and in order, it can be nearly impossible to remember who was in charge of what, and when everything was due. – Read more

Tips for Staying Secure on a Budget

Securing IT Infrastructure is vital in the modern workplace, but establishing an in-house SecOps team is expensive and it takes time to get the right people on board. The very best security professionals are in high demand and paid some of the highest salaries in the industry, but big savings are possible by utilizing high-quality open-source cybersecurity tools instead of paying extensive, recurring subscription fees for off the shelf products.

Kali Linux, the open-source Operating System, is available as an ISO, or a VM image, and it is prepackaged with more or less every security tool you will need. Kali is great for securing your internal infrastructure, testing user password complexity, scanning for application vulnerabilities, social engineering, network sniffing, information gathering, vulnerability analysis, forensics, and pen-testing.

Kali Linux is based on the popular Debian Linux distribution, Linux Administrators will figure out the platform quickly and there is extensive support information available in the manual pages or online. A few of the most popular security tools found in Kali are; Nessus, a scanning tool that looks for security vulnerabilities, it works against almost every operating system found in a data center and has great reporting features for servers or applications that are running out-of-date software revisions, or missing critical security updates.

Another tool is Wireshark, a packet analyzer that is great at scanning network traffic. It’s very useful at detecting blocked (or open) ports between subnets and can be used to intercept unencrypted network traffic. Hydra is a brute force remote authentication cracker, it is designed to find weak passwords on your infrastructure. Finally, Nmap is another fantastic open-source utility to sniff a network and identify hosts, servers, mobiles, etc. It looks for services, operating system versions, IPs, and many other bits of information.

You don’t have to use Kali Linux for these great tools, they are available on any other Linux distribution, and some are available on Microsoft Windows too. Kali bundles everything together and has about 600 other tools to use, security professionals, are likely to find it a lot easier to manage from a single instance.

As well as having all the right security tools, it is important to have business-wide policies and procedures in place that help create a security-conscious culture. Have you heard of the Open Web Application Security Project®? OWASP is a non-profit foundation that publishes (among many other things) software tools, guides, and best practices for securing your environment. 

Flagship OWASP projects provide industry-standard guidance around Mobile Security Testing, ModSecurity Core rule sets for Web Application Firewalls, and security models for application design. Each project encompasses the complete security lifecycle around business governance, the design, implementation, and verification of security solutions, and finally the day-to-day operations.

These industry standards are provided free-of-charge and the aim is to create a security framework for DevSecOps teams to implement, using it to create security policies for business processes, such as defining the requirements of User Access Control and Complex Password Management.

Staying secure on a budget requires much greater technology acumen, especially if being managed in-house. The applications are not for beginners and some require advanced skillsets to manage them correctly. If you have the skills in-house, that’s great, but many businesses may prefer to outsource.

Outsourcing this responsibility to a managed service provider will please auditors and security professionals. Hosting critical business infrastructure within a third-party data center will guarantee many of the security requirements needed. Look for the hosting provider’s compliance certifications, standards such as SSAE18, SOC, and ISO27000 ensure the best-in-class security, ethical, and confidentiality standards expected. 

Healthcare and Financial businesses should look for HIPAA, HITECH, or PCI Ready compliance certifications. This will provide guarantees around encryption, device management, server management, building security, access management, privileged groups, and authorized user permissions, to name just a few.

6 reasons to use a robust CRM solution during a pandemic

The widespread outbreak of the Covid-19 pandemic has drastically changed the way in which businesses around the globe operate and interact with their customers. A set of advanced tools are helping businesses switch to a remote working model and manage operations in the same way as before. One of these main tools includes a SaaS customer relationship management (CRM) platform.

What is a CRM solution and how does it help businesses?

A CRM platform is used by enterprises of all sizes to manage their customer relationships. This largely includes sales and customer service processes. The goal of using a CRM is quite simple: to improve business relationships and deliver seamless customer experiences. Enterprises that have implemented a CRM have witnessed increased customer satisfaction rates, better engagement, and improved profitability.

A CRM solution can help you gain a clear overview of your prospects and customers. You can see all the necessary data in one place – a simple, customisable dashboard that contains, for instance, a customer’s previous interaction history with your enterprise, the status of their orders, outstanding customer service tickets, past payment information, and so on.

The recent Covid-19 pandemic caused businesses around the world to switch to a remote working model almost overnight. How do you think this was made possible? The answer is CRM. Cloud-based support automation platforms such as Kapture CRM has helped businesses optimise their databases, strengthen customer relationships, and automate customer communications involved in sales and support.

6 ways in which a CRM can systemize remote sales and customer service processes

1. Remote lead management – You can easily collate, organise, and assign new leads to relevant teams or agents based on pre-set rules or instructions. A CRM can help you gather and streamline inquiries from multiple channels (emails, calls, web-forms, marketing campaigns) onto a unified cloud-based dashboard. You can also track the status of the lead in the pipeline from any part of the world using a lead tracking application. Furthermore, you can segregate and prioritise leads easily to help you close deals faster.

2. Efficient ticket management – Efficient ticket management is the key to an elevated customer support process. A SaaS CRM solution can streamline and automate the entire ticketing process. Incoming tickets from various platforms can be unified, segregated and routed to the right customer support representative, who could be working from anywhere, in a matter of seconds. This routing can be done based on varying criteria such as skills, location, availability, etc. Tickets can also be prioritised and escalated to higher management when not attended to after a certain set period of time. Upon resolving an issue, a ticket can be closed and disposed of. A closed ticket can also be reopened at any given time later. – Read more