4 Reasons You Need Front Desk Software in 2021

Your business’s front desk can have a major impact on the way you manage staff, contractors, and clients. That’s why it’s essential to invest in things like front desk software with effective integrated solutions, which can make your front desk more organised, efficient and safe than ever before. Here are four of the many reasons you need front desk software in 2021.

1. Ensure Compliance with Safety Protocols

Safety should be a top priority for any business, regardless of size or industry. With front desk software, you can ensure your staff’s compliance with safety protocols before granting site access. The software can also be used to educate staff on their health and safety obligations. If members of your team are failing to follow protocol, you have the option of sending individual alerts to notify them.

2. Easily Manage Contractors

Front desk software allows you to manage contractors with ease. At VisitUs Reception, we’ve designed a contractor management system with a pre-registration portal, which contractors can use to complete their site induction before arriving. This speeds up the sign-in process and prevents any delays while you’re trying to assist customers.

The sign-in process for contractors can be even faster for return visits. Once they complete their first site induction, they’ll be given a unique QR code that can be scanned when they return (or they can use their mobile number). This is convenient, but it’s also beneficial for security reasons. You’ll never have to worry about accidentally letting someone in who is falsely claiming to be a contractor. If they don’t have a QR code or mobile number already in the system, your team will know not to grant them access.

The benefits of using front desk software to manage contractors don’t stop there! You can also use the software to create customised reports to monitor compliance among your contractors. You can also export signed NDAs or safety documents to keep in your records.

3. Protect Your Data

It’s important for every business to have their data protected. That’s why VisitUs Reception’s software uses security programs that meet the highest industry standards. Keeping your data safe is our top priority, so we’re committed to following secure development practices and conducting regular security testing. We’ve also enabled full disk encryption for all of our systems containing customer data. – Read more

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Gaining Control Over Medical and IoT Devices

The healthcare industry is increasingly relying on real-time decision making, using data from a wide range of sources, such as electronic medical record (eMR) systems, medical devices, mobile and remote services, etc., to improve patient care and outcomes. We sat down to talk about what this move means for the industry and show how the health systems can get the insights and control they need to keep patient data and care safe. Key takeaways from that discussion follow, but if you are interested in seeing a detailed demo of the Medigate and Splunk solutions, you can also access the on-demand webinar, “Gaining Control Over Medical and IoT Devices.”


It’s All About Data

It takes a lot of data — about all the devices within the healthcare delivery organization (HDO) to make real-time decision-making work. These devices make up the modern, hyper-connected HDO, as health information systems interact with the critical care-delivery infrastructure over the same converged network. This results in private and sensitive data (PHI) being stored and transmitted by various unmanaged endpoints, including tens of thousands of medical, IoMT, and IoT devices on the hospital’s network. In light of this, it is extremely important for health systems to protect all the devices within their operations to ensure patient data and, ultimately, care remains safe and reliable. 

Unfortunately, that’s easier said than done. In 2019, cyberattacks on health systems jumped 60%; this year, healthcare delivery organizations continue to be a target. Most of these attacks exploit human weaknesses in some form or another ― they try to trick users (e.g., click on a link, open an attachment, go to a malicious site, etc.) or leverage bad practices (e.g., use easy to guess passwords, delay patching vulnerabilities, etc.) to gain entry. HealthITSecurity reported that an assessment of successful ransomware attacks at 50 hospitals found that: 

Requirements to Protect Data and Devices

To make sure health systems can protect their data and devices, they need to: 

  • Understand their environment, with detailed visibility into everything, managed and unmanaged, connecting to the network, so there are no blind spots and no devices unaccounted for within the health system’s security and management strategies. 
  • Manage risks posed by all the different devices in use in the network. This takes accurate assessments that can identify the devices that are most vulnerable and open to exploit, so health systems can focus resources and prioritize efforts, from patching to network-based protections, to effectively manage and mitigate the risks in their network. 
  • Detect and respond to attacks in the network. This takes monitoring and analyzing how devices are connecting and a contextual understanding of what to expect from different devices, so that anomalous behavior, out of flow communications, and unusual data or application usage, can be detected and stopped before it can do any damage.
  • Auto-mitigate risks through network-centric prevention that reduces the risks of the devices connecting to the network. By connecting the data and clinically-vetted recommendations to the enforcement points in the network (such as a firewall or NAC), health systems can auto-mitigate alerts to prevent ePHI data exfiltration and stop device performance manipulation.
     

How Medigate and Splunk Deliver

Medigate and Splunk have partnered to deliver a comprehensive clinical SOC solution that gives health systems the real-time data needed to detect, manage, and respond to cybersecurity events to keep their patient data and care safe. The information captured and analyzed by Medigate on the connected medical and IoT devices active in the environment, network communications, and risks detected are fed into Splunk’s Enterprise Security (ES) to enable sophisticated investigations and facilitate effective playbook development, incident response, and remediation activities.  – Read more

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Surviving the Pandemic Requires Renewed Commitment to Cloud & Data

If we were to vote on the most overused word in 2020, “unprecedented” would be at or near the top of the list. And while we may be tired of hearing it, the fact is we’re all doing our jobs in a radically different way than we were in 2019. 

In the same spirit, we’re holding our first “cloud native” .conf event. We always want attendees to walk away with practical information they can put to use immediately to help their organizations get a competitive advantage. We will focus on sharing the ways we’ve helped our customers meet the challenges of the pandemic, from the realities of remote work to the increased focus on digital commerce and associated challenges not only to their IT and security infrastructure but to their viability as a business. 

We’ve seen our customers significantly increase the pace of their digital transformation plans and their focus on the fastest way to achieve it — the cloud and of course, Splunk. We’ve been talking about the value of cloud for years, but in 2020, any doubt went out the window as we witnessed 10 years worth of e-commerce growth in just three months.

At .conf20, you’ll learn the three major ways Splunk is addressing the challenges of the pandemic, the meteoric increase in digital transformation, the necessity of accelerating your cloud migration strategy and how data ties it all together.

We’ve Expanded Our Data-to-Everything Platform to Address Broadbased and Complex Data Processing Needs

According to Splunk’s recent report, The Data Age Is Here. Are You Ready?, 80% of organizations say data is critical to success. (I have no idea what business the other 20% are in.) We’ve gone way beyond the traditional logging capabilities of Splunk Enterprise so that our customers’ data can help them achieve the outcomes that matter most to them. We’re focusing on expanding the core platform beyond the index to power customers’ digital transformations through the data age.

At .conf20, you’ll learn about how we’re expanding our platform centers in five major categories:

  • Stream Processing enables insights and analytics much earlier in the data lifecycle
  • Machine Learning delivers AI-based insights for every type of user, from the practitioner to the data scientist
  • Scalable Index lets customers ingest, store, and deliver flexible schema-at-read analytics on massive volumes of data
  • Federated Search and Analytics deliver insights via a single-pane-of-glass against all your data, wherever it may live
  • Collaboration and Orchestration enables users and teams to leverage data as they naturally operate 
     

The New Splunk Cloud Experience Is Going Cloud Native

We’re making fundamental changes to the feature sets, operating models and architecture of our system to make our entire portfolio cloud-first. All Splunk customers will get the benefits of the cloud, including being able to take advantage of innovative new features as soon as they’re available. In just the last nine months, we’ve deployed more than 50 new capabilities across nine releases into Splunk Cloud.

This shift is not only about technology, but also encompasses business-model changes in pricing and packaging. This is the largest architectural change in Splunk history. It’s taken a tremendous amount of work from many, many people. But it will bring tremendous value to our customers. – Read more

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