Effective communication is the key ingredient in any collaborative process. Interactions in the workplace are no different. Excellent business communication is an essential part of day-to-day efficiency. When everybody is clear about their own roles and responsibilities, workflows (as the name suggests) actually flow.
Likewise, when employees feel able to voice opinions, ideas, and/or concerns, relationships improve, employee satisfaction skyrockets, and productivity follows suit. The workplace is a fundamentally interactive environment. And, as such, the workplace should be an ecosystem built on effective workplace communication.
So let’s explore some of the many benefits brought about by top-tier workplace communication—and how to achieve it once and for all.
Workplace communication 101
Let’s go back to basics: what do we actually mean when we talk about workplace communication? It’s a simple term, but as soon as you start peeling back the layers, there’s a lot more to it. Workplace communication defines the exchange of information between team members or departments in a particular organization. It can take many different forms.
There are three main types of communication:
- Written communication
- Verbal communication
- Non-verbal communication (aka nodding, gesturing, showing empathy, or understanding)
Some common ways of communicating in the workplace include:
- In-person meetings
- Video conferencing
- Voicemails
- Emails
- Social media posts
- Online messaging
- Fax
All types of communication have their purpose, and all types of communication are important. Verbal and written communication transmit knowledge, initiate requests, and get things done. Non-verbal communication, however, is equally important. – Read more