Ready for a positive business story in the era of COVID-19? One of the world’s top self-storage companies has found a way to maintain operations across its thousands of facilities—and keep its large staff employed—through this pandemic.
The company’s strategy: Leverage their cloud-based, work-from-anywhere communications solution to enable everyone in the organization to collaborate, communicate, and serve customers from home.
A Different Type of Disaster Leads to Cloud Communications
The organization actually switched to RingCentral’s all-in-one cloud-communications solution long before the coronavirus outbreak. Senior management decided to move off its legacy phone system, and do so as quickly as possible, when a series of rolling outages took down phone service to many of its locations over the course of a week and a half.
In researching their telephony options, several factors led the IT team to the unified communications solution from RingCentral—including the company’s reputation for platform stability, RingCentral’s ability to implement solutions rapidly for new customers, the wide range of integrated communication features available, and the solution’s future capabilities.
Of course, as it was rolling out RingCentral’s cloud-communications solution to all of its locations and employees, the company had no idea that one of those “future capabilities” would be its ability to respond to a worldwide viral pandemic by transitioning immediately to a 100% remote staff.
A Rollout So Quick and Smooth it Shocked the Company
With contracts signed, the IT team prepared itself and the rest of the organization for what it assumed would be a slow and frustrating migration to their new communications solution—but it turns out the transition period was neither slow nor frustrating. – Read more
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