Communicating with patients remains a significant challenge for healthcare providers this year. Despite advances in healthcare informatics technology, communications and collaboration technologies still lag behind. Patients report frustration at not being able to reach providers to book appointments or to ask questions about their treatment. Moreover, cybersecurity concerns remain a top concern of providers.
Three specific challenges loom large this year:
- Efficient patient-to-provider access
- Cybersecurity of health data
- Use of outdated communications technology
However, these hurdles aren’t insurmountable. An integrated cloud-based communications platform can address each of these challenges. To keep your staff and patients connected, healthcare providers can sign up here to get RingCentral Office® for free.
What Is an Integrated Cloud-Based Communications Platform?
An integrated cloud healthcare communications platform offers a suite of collaboration tools, including voice, video meetings, secure messaging, and contact center technologies. Providers use it to share important information with patients and with team members as well.
This solution allows patients to contact providers on any device, anytime, anywhere. Patients no longer need to book appointments or wait for an emergency to communicate with their providers. Moreover, a healthcare cloud communications solution lets providers collaborate on patient health in a secure and effective manner.
Challenge 1: Efficiently Scheduling Appointments
One of the top healthcare communications challenges relates to efficient appointment scheduling. A 2019 survey showed that 42 percent of patients believe it takes too long to schedule an appointment over the phone. As a result, patients don’t get the care they need, while healthcare organization revenue suffers.
A cloud-based communications platform helps providers overcome this problem. It intelligently routes calls to scheduling coordinators, regardless if they are located at the patient’s specific practice or an alternate, central scheduling location. That way, patients don’t get frustrated by long hold times, and they can book their appointments efficiently.
Challenge 2: Health Data Cybersecurity Concerns
In the first half of 2019, over 32 million patient records were breached. Hackers were responsible for over 50 percent of those incidents. Healthcare organizations of all sizes are at risk; a 2018 study revealed over 83 percent of practices have experienced some kind of cyberattack. The right healthcare communications platform keeps your patient data safe. Ensure that it is HITRUST CSF certified. – Read more
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