Top 12 benefits of RingCentral Cloud PBX for Microsoft Teams

So, you’ve finally committed to Microsoft Teams (or maybe you’re getting ready to commit), and you’re ready to make the most out of your purchase. How do you get started? First, you want to make sure you don’t overlook the one key feature Microsoft Teams does not include: telephony. 

Microsoft Teams can give you so much, but it doesn’t include external telephony capabilities. That means you need to set up an entirely separate system to handle public switched telephone network (PSTN) calls to enable calls outside of your business. 

The solution? RingCentral Cloud PBX for Microsoft Teams—the best way to get the most out of your Microsoft Teams investment. RingCentral Cloud PBX for Microsoft Teams is a Direct Routing integration (more on that later) that enables telephony natively in Teams, making your RingCentral/Teams integration a winning combo that delivers results.


📚  Learn all the facts when it comes to telephony for Microsoft Teams and find out how RingCentral can help. 

When it comes to your communications stack, it’s important that you have the flexibility to build it according to your exact business needs. Whether you prefer to have a single vendor or multiple vendors for communications, RingCentral provides you with the flexibility and options you need to be successful—no matter which tools you choose.

What is Direct Routing?

There are two ways to add telephony to Microsoft Teams: Microsoft Calling Plans and Direct Routing. With Microsoft Calling Plans, you can use Microsoft as your telephony carrier but there are a number of restrictions, including limited PBX functionalities and feature capabilities. Direct Routing, on the other hand, lets you choose your own telephony carrier and PBX services to connect to a PSTN. That means you can choose your own telephony carrier and PBX service (like RingCentral) and connect it to your Microsoft Teams setup. 

When choosing RingCentral for Direct Routing, you can use RingCentral for voice needs, such as lines, phone numbers, and minutes, while retaining Microsoft Teams as your messaging application provider. All incoming and outgoing calls are routed through the RingCentral cloud network using the Microsoft Teams application—everything is seamlessly tied together with a native experience within the Teams interface. 

Direct Routing makes it possible for you to connect RingCentral’s enterprise-grade telephony with Microsoft Teams’ collaboration platform so you can utilize the best of both worlds.

12 benefits of RingCentral Cloud PBX for Microsoft Teams

So what are the top 12 benefits of choosing RingCentral Cloud PBX for Microsoft Teams? We’ll tell you.


🔍 Grab our datasheet to have the entire 12 benefits of RingCentral Cloud PBX for Microsoft Teams list handy. 👀 Grab the datasheet


1. Intuitive Teams experience

RingCentral Cloud PBX for Microsoft Teams integrates natively into Teams, so you can still use the same Microsoft Teams interface with the power of RingCentral’s telephony to back it up. And you won’t have to ever worry about additional downloads, bots, or plugins—what a relief! – Read more

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