You’ve made the switch to VoIP, you’re excited to get going, but you aren’t sure about the quality of your new calling software. Turns out, there’s such a thing as VoIP speed testing, and it’s something you need to check off your to-do list.
Now, how exactly do you run a VoIP speed test? And how do you know if you’re getting reliable results? Will it cost you anything?
Today we’re talking all about VoIP speed testing and how to ensure the quality of your calls over IP. By the end of this guide, you’ll be equipped with the know-how necessary to run successful VoIP speed testing. This way, you’ll keep all your call operations running smoothly.
First, let’s dive into why speed testing is so important for a VoIP setup.
Why VoIP Speed Testing Is So Important
The reason you need VoIP testing is simple: you want to be vigilant to avoid poor call quality. Why? Because bad calls could ultimately cost you customers.
With VoIP, a speedy exchange of information is necessary to deliver exceptional customer service. Without a speed test that can give you valuable insight into the performance of your VoIP systems, you won’t know the real quality of your calls and how to fix any issues at play.
VoIP exchanges call information between you and your customers through data packets. With bad VoIP call quality, those data packets end up sounding faulty, incomplete, or get dropped altogether. A quick VoIP speed test can help you detect if any of these issues are happening.
Goldberg Hedge Funds is a great example of this. After onboarding Nextiva as its new VoIP system, it was able to get access to client calls faster and service them more quickly through a seamless CRM integration with a reliable VoIP provider. Now, let’s get into some quick tips for improving your VoIP speed testing procedure. – Read more