Top Self-Storage Company Enables Thousands of Employees to Work from Home through COVID-19

My Post (17).pngReady for a positive business story in the era of COVID-19? One of the world’s top self-storage companies has found a way to maintain operations across its thousands of facilities—and keep its large staff employed—through this pandemic.

The company’s strategy: Leverage their cloud-based, work-from-anywhere communications solution to enable everyone in the organization to collaborate, communicate, and serve customers from home.

A Different Type of Disaster Leads to Cloud Communications

The organization actually switched to RingCentral’s all-in-one cloud-communications solution long before the coronavirus outbreak. Senior management decided to move off its legacy phone system, and do so as quickly as possible, when a series of rolling outages took down phone service to many of its locations over the course of a week and a half.

In researching their telephony options, several factors led the IT team to the unified communications solution from RingCentral—including the company’s reputation for platform stability, RingCentral’s ability to implement solutions rapidly for new customers, the wide range of integrated communication features available, and the solution’s future capabilities.

Of course, as it was rolling out RingCentral’s cloud-communications solution to all of its locations and employees, the company had no idea that one of those “future capabilities” would be its ability to respond to a worldwide viral pandemic by transitioning immediately to a 100% remote staff.

A Rollout So Quick and Smooth it Shocked the Company

With contracts signed, the IT team prepared itself and the rest of the organization for what it assumed would be a slow and frustrating migration to their new communications solution—but it turns out the transition period was neither slow nor frustrating. – Read more

Learn More About Ringcentral

4 Zen Principles to Boost Productivity While Working Remotely

My Post (2).pngToday is an era of nonstop potential distractions from people and inanimate objects alike, all vying for your attention. Combine this with the potential disruptions inherent in a remote work environment, and one might decide getting any peace is for the birds.

While it’s nice to think we can easily ignore these disruptions, the reality is, well, not so much. Research shows that multitasking has a variety of negative effects, from losing up to 40% of productive time, to a shortened attention span, and increased anxiety and depression. And yet almost everyone spends his or her day online, with multiple windows and apps open simultaneously, to theoretically get work done as efficiently and swiftly as possible.

So what’s an overwhelmed person to do—not just in your personal life, but also professionally, where your job performance depends on it?

Do more with less stress by finding the Zen in your work. Organize, streamline, and cut down on your communication clutter to not only increase your productivity, but also to attain peace of mind for the ultimate workday yin-yang.

Here’s how to integrate the wisdom of Zen masters into your everyday remote work environment:

1. Be present.

“When you are present, you can allow the mind to be as it is without getting entangled in it.” ~ Eckhart Tolle

The main reason that multitasking feels so overwhelming is because it’s inherently fragmented. Bouncing from email to text to phone calls to video chat entails opening up new apps or programs or picking up a phone—the work of switching between apps is constant. Worse, once you get to where you think you’ll find what you need, you realize that you don’t clearly recall which thread, exchange, or shared file has what you’re looking for in the first place.

A unified communications platform brings everything you need—team messaging, video meetings, voice—together under one virtual roof. All you have to do is open up one program, and from there, your core communication and productivity tools are at your fingertips, including individual or group messaging, file sharing, document storage, team calendar, audio or video meetings, task management, and more. Without having to think about where things are, you have a greater capacity to be in the moment and focus on the tasks at hand.

2. Streamline your workflow.

“We are here to awaken from our illusion of separateness.” ~ Thích Nhat Hanh

In order to get work done, we all have to collaborate with coworkers, colleagues, and customers. Clarity paves the way to a much smoother workflow, so effective project management, where tasks and responsibility are assigned, milestones are defined, and deadlines are set, is crucial. And easily searchable conversation threads, a central location for all work files and folders, and a daily calendar allows you to work seamlessly in concert with your coworkers.

3. Communicate clearly and often.

“If you want to change the world, start with the next person who comes to you in need.” ~ B. D. Schiers

There are times when we all hit walls in our work; from creative blocks to a seemingly endless to-do list, we all have moments when we feel stuck and demoralized. For remote workers in particular, a sense of disconnection and feeling alone in facing challenges can easily happen.

This is where persistent conversation can be enormously helpful. A simple message to check in with team members can be very reassuring. When facing a bigger issue, a quick video meeting can help clarify any misunderstandings and reinforce bonds. – Read more

Learn More About RingCentral

How to Be Inclusive of Working Parents During Times of Crisis

My Post (5).pngWith schools closed in 188 countries, there are now more than 1.5 billion students learning from home. The COVID-19 pandemic is impacting many parents as they juggle working, parenting, and homeschooling. It’s clear this is anything but business as usual.

For example, the other day, my colleague and I were half-way through recording a training session when my four-year-old son came waddling in, yelling at the top of his lungs that he needed someone to play with — pronto. While I felt apologetic to my colleague about having to restart the recording from scratch — 32 minutes into it — I also felt overcome with love for my sweet little man. Working from home while parenting is messy, unpredictable, exhilarating, and exhausting.

As part of our Leading through Change series, we are committed to sharing our learnings with our greater Salesforce community. Managing a remote team from afar can be a daunting task in itself. Here are some personal anecdotes from our leaders at Salesforce on how they’re navigating this work-life balance.

7 tips on how to be inclusive of working parents

Tony Prophet, Chief Equality Officer

“Now more than ever, it’s important to practice inclusive leadership and empathy. Start your meetings with a focus on the health and safety of your colleagues and their family. Simply asking, ‘How are you doing today?’ can go a long way. When scheduling calls, be extra mindful about the time windows such as mornings and lunch hours, which can be particularly busy times for working parents.

As a leader, do your best to make those with childcare responsibilities feel heard and validated. If you’re comfortable, talk about your own challenges and even invite your kids to stop by and say hi to underscore the point. For me, it’s been a journey of discovery as we’re now homeschooling my nine-year-old who often is a guest on my calls.

And lastly, don’t make presumptions on childcare workloads based on gender identity. For example, many kids have two dads or two moms, or some may be single parents — this issue transcends gender identity. Seek to understand how each team member may be personally impacted and how you can better support them.”

Jody Kohner, Senior Vice President of Employee Engagement

“I think the most important thing we can do for our kids right now is model a positive attitude. Remind them that we will get through this, together. It won’t last forever. And, we’ll be stronger as a family unit because of it. It’s not easy, and every day is definitely not a good day. But I also find silver linings in being able to step away from my work and hug them through their tears, fears, and frustrations. I am mindful that these are precious moments, and if they were all grown up, I wouldn’t be able to kiss-away their tears so easily.

I am also lucky to have a boss and colleagues who trust me to focus on what is most important in each moment, and understand that I, like every other working parent, am doing the very best I can. I try to bring this same level of grace and understanding to my colleagues, family, and friends.

Bret Taylor, President and Chief Operating Officer

”These difficult times really shine a light on the importance and value in the moments with our family. For example, I’ve been able to share my passion for music with my kids. We’ve pulled out my old college guitars and have been rocking out together every night. I love it.

As leaders, it’s important that we recognize that things aren’t business as usual. Give your employees the space and permission to not only manage having their kids at home, but also really enjoy the moments they have together. Be flexible about working hours, listen and be empathetic to their needs, and support them in finding the right balance between work and home.” – Read more

Learn More About Salesforce