Is Desktop as a Service Made For The BPO Industry?

The BPO industry is one of the sectors that has received immense growth opportunities even during the pandemic – especially during the pandemic. Last year, the market size of the industry was around 232 billion.

Many organizations, small and big, are trying to optimize their budget and reduce overheads. As a result, utilizing BPO services seems like a blessing in disguise, a chance to save your money. However, if we talk about BPO companies, while they have work in-flow, their security structure is still concerning many organizations.

Turning to Desktop as a Service (DaaS) can impart the ability to ensure remote work and seamless operations of the business. Find out why DaaS is the solution for the BPO industry.

Some Reasons Why BPO Industry Can Benefit From DaaS

As a BPO company owner, you may be wondering about gaining a competitive edge through innovative ways of meeting customer demands. But, how can you achieve it if your security is falling off and the costs are just too high?

Utilize DaaS to mitigate your issues. Explore how that is possible:


  1. Hire Remote Talent

BPO organizations are no strangers to the concept of remote work. They hire staff, contractors, and agents from across the globe to fulfill business requirements. But, the issue here is communication and seamless collaboration.

Without proper infrastructure, how can these remote workers collaborate?

How can you manage these remote workers without any hassle?

How will your remote workers access office tools and applications?

DaaS is a managed solution that provides cloud hosted virtual desktops. These desktops take your entire structure to the employee in a secure way. This gives them the power to access data on various endpoints, which means more straightforward collaboration.

Further, you can offer remote access from anywhere with an internet connection.

The solution is right there! Read on to know how it is entirely safe to use DaaS for remote working.


  1. Centrally Manage Your Business

When you have different IT endpoints and many remote workers, it is a challenge to manage the IT infrastructure. Your IT team is always on their toes to ensure secure work access and maximum uptime for software and apps.

Fortunately, we have DaaS to simplify the management of your business. Since DaaS centrally stores your entire desktop on a remote cloud server, you are can centrally manage your business. Your workers can use thin clients on their personal computers or laptops, and you can centrally track and manage the access of these clients.


  1. Seamlessly Scale

In the BPO industry, scaling resources is the need of the hour. As your hire more remote employees, add to your services, and streamline your operations, you will require more and more resources.

More resources to store data

More resources to process data

More resources to secure data

But, we don’t live in an ideal world. Hence, we can’t predict a sudden upsurge in demand and prepare for the future while staying within budget. You can observe a need to scale during the peak season even when you have previously scaled your resources, the ultimate budget optimization glitch.

DaaS offers on-demand resource scaling. You have immense flexibility in this case. Whenever your demand goes up, you can improve your resources and storage, and when you don’t need them anymore, you can reduce them. Your payment also cycle adjusts according to your usage.


  1. Don’t Compromise on Security

This is the prime reason why a large number of BPO firms choose DaaS is security.

Why?

Security is the first concern for every organization. In a BPO environment, this concern is enhanced, as you are saving corporate data of customers who are saving data of their customers. So, you are put in a position to ensure data security and privacy for the customer of your customer. With this, you also need to leverage remote working abilities.

The tension around security, in this case, is immeasurable.

Desktop as a Service is a solution that makes this task simpler. Through this fully managed solution, you can ensure endpoint security and privacy of customer data from your DaaS provider.

Here’s an example of how:

If you have ten remote workers in the organization, all of them need to access crucial client data; then you only need DaaS for security. The DaaS structure helps you access virtual desktops on many endpoints. However, none of these endpoints actually store data. In other types of remote working structures, endpoints usually store data. So, when an endpoint is lost, stolen, or hacked, your organization’s reputation is in jeopardy. But, wait!

DaaS gives online access to desktops without storing data on endpoints. When an endpoint is hacked or stolen, all you need to do is quickly revoke access from that user or endpoint and secure your data without any hassle.


  1. Ensure Compliance

In the BPO industry, compliance guidelines are stringent and complicated to follow. Because of the customer data privacy compliances, you always need to stay on top of your security. With the security structure we just discussed above, compliance comes by automatically.

Desktop as a Service further eliminates the need for manual customer data updates or on-premise data storage. Your business can stay compliant and avoid penalties as your service provider will adhere to the latest compliance policies.


  1. Work Without Interruption

If you want your employees to work without interruption, you need to offer them access without downtime. If your systems are crashing, experiencing cyberattacks, or server access is fluctuating, then how will you provide the ability to work without interruption?

With DaaS, reputed DaaS providers offer you an uptime of at least 99.99% (SLA guaranteed). This means you will experience a downtime of almost 52 minutes per year. You will not even get not to notice the downtime, and your employees will have the ability to access virtual desktops whenever they want.

DaaS for BPO: An Efficient Combination

DaaS presents itself as an efficient partner to the BPO industry because it is fully managed in nature. When you are using different IT units, and a full-fledged IT structure managed in-house, your IT team needs to work round the clock. They are always on duty to repair systems, ensure uptime, and recover data. Even with all this hard work, you still get much less uptime without the cloud. DaaS is equipped to help you reduce work interruption, ensure compliance, and enhance security. Utilize this fully managed service to gain a competitive edge and surge ahead of your competitors.

Learn More About Real Time Cloud Services

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Quickbooks Hosting

Can I Host QuickBooks Premier When I Have A Small Business?

If you are an accountant, a CPA, or bookkeeper, or you have worked with any of these professionals, then there’s a chance you know about the importance of QuickBooks. QuickBooks Premier is one of the most used accounting applications in almost every small or medium business, offering accounting and bookkeeping services. It can be utilized to automate processes, accept payments, manage bills, and complete payroll functions.

The only thing that is missing from the unique functionalities of QuickBooks Premier is the ability to work remotely. Hosting your QuickBooks Premier on the cloud helps you use your on-premise application from anywhere. Looking at the COVID-19 pandemic, this has even become the need of the hour.

Therefore, this article will explore whether you should move your QuickBooks Premier to the cloud or not if you own a small business.

Should You Switch to QuickBooks Premier Hosting If You Are a Small Business?

Yes, it would help if you switched to QuickBooks Premier hosting. However, we understand that you need to evaluate whether this is the right decision for your small business or not. So, read on:

QuickBooks Premier hosting is nothing but installing your QB software on a cloud server. Once installed, you have the power to sign in to your software remotely. It also gives you the feasibility access your QB data from any device, such as your phone, computer, or laptop.

How is this model of accessing QuickBooks Premier better than your QB Premier Desktop?

QuickBooks Premier is designed with excellent features, such as automation for accounting calculations, more straightforward report generation, etc. But, the inability to access the application remotely restricts the flow of communication, hence reducing the business’s productivity.

Let’s compare the features of QuickBooks Premier with and without cloud hosting.

QuickBooks Premier DesktopHosted QuickBooks Premier
Your access to QuickBooks Premier is limited. You can use it on one or two desktops only; depending on your package.The access to hosted QuickBooks Premier is amazing. Many users in your organization can access the app remotely.
Every dataset of your QuickBooks Premier is locally stored. This means your in-house security measures might be inadequate to mitigate modern-day attacks.Every dataset is stored on a cloud server, which leads to better performance, quick access, and advanced security.
QuickBooks Premier without cloud hosting offers limited scalability. It also costs a lot of money.Simpler scalability options are received with the cloud. You just need to give your QuickBooks hosting provider a call to scale (or descale) resources.
Limited number collaboration as multiple users cannot work on the same file.Since everything is stored online, team members can easily collaborate and work on the same file simultaneously.
When you send data files, the data is not encrypted. This is often ignored because you don’t have a choice.When you need to share data, hosting providers ensure that it is end-to-end encrypted.
Updates in the software are manual, which means hassle for your IT staff.Updates in the software are automatic, and your service provider takes care of everything.
The risk of data loss is more.Backups are regularly stored to help you recover in case of any emergency.

What Should You Know About QuickBooks Premier Hosting For Small Businesses?

We have already compared QuickBooks Premier with and without hosting. There are many other benefits that you get apart from remote accessibility with hosting. Let’s explore some of these in detail:


Multi-Device Support

In a world where most of the population is active on various devices, why access your software on just one desktop?

QuickBooks Premier hosting helps you access your application on various devices, such as your tablet, mobile phone, or laptop. You can use it on Linux, Windows, or macOS. There’s so much possibility in this feature, as it gives your employees the feasibility to open QuickBooks at any moment in any situation to extract essential data.


Fewer Security Issues

The pace at which cyberattacks are increasing in the market is frightening. Organizations, especially CPA and accounting firms, need to secure their users’ sensitive information. QuickBooks Premier hosting only adds to your data security.

As a small business, you cannot look after data security all the time. QB Premier hosting offers features like:

  • Automatic intrusion detection and prevention for constant data monitoring
  • End-to-end data encryption for resting or transmitting data
  • Multi-factor authentication
  • Internal firewalls for access control
  • Additional support via antivirus, antimalware, etc.

Automatic Updates

With QB Premier Desktop, your IT team needs to spend time updating your QuickBooks Premier version on every device or computer.

With QuickBooks Premier hosting, your software is automatically updated. The cloud service provider ensures that your software is updated and working with the latest features.


Disaster Recovery and Backup

Without cloud hosting, data backup and disaster recovery are entirely on your shoulders. Your IT team needs to regularly backup QuickBooks data and secure it properly. They also need to recover this data manually in case of an emergency.

In QuickBooks Premier hosting, backups are automated. This means that you don’t need to work on backing up your data. Your cloud hosting provider backs up your data automatically in geographically remote servers. This is why even during a disaster, you can easily jump back on your feet. You can quickly recover your QuickBooks Premier data and start working whenever your team is ready. This also ensures business continuity.


Conclusion

The cloud is value for money in every sense. As a small business, you can enhance the efficiency of accounting and bookkeeping functions with QuickBooks Premier hosting. Simply find the right cloud service provider and host your application on the cloud for improved access, better security, and much more.

Learn more about Ace Cloud Hosting

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Things Accounting Business Should Know About Cyber Security

Accounting businesses have access to some of the most sensitive client information, such as credit card details, yearly income, SSNs, bank details, and more. If it gets into the wrong hands, the information can be used for multiple illegal purposes.

Thus, a high level of cybersecurity can be a significant factor in differentiating accounting firms today. On the one hand, a firm with good cybersecurity might experience high business growth along with the trust of their clients. On the other hand, a firm with inferior cybersecurity might be crippled by multiple lawsuits and a downward growth trajectory.

Did you know that 43% of cyber attacks target small businesses? Thus, accounting firms should always be cautious.

However, learning the basics of cybersecurity and protecting your data from hackers is not rocket science. There are a few things that accounting firms should know and do to reduce the chances of getting their data lost to a cyber attack. Let’s look at 4 of them in detail:


  1. Train Your Employees

Hackers consider employees to be the most accessible point to gain access to any business’s network. That’s why they either steal the access credentials from your employees or trick them into providing network access. It indicates that the employees are not aware of cyberattacks and need more training. Naturally, employees having access to more sensitive information would require detailed movement, but every employee should be capable of detecting a suspicious situation if there comes a need. It becomes vital for accounting firms because almost every employee has access to some form of critical information.

Employees should know the following things:

  • Emails asking login credentials or any other important information should be verified in person or over a phone call.
  • Emails (even from the CEO) asking for any form of money transfer should be confirmed first.
  • Emails displaying investment schemes that are too good to be true should be ignored.
  1. Backup Your Data

Ransomware is a popular form of cybercrime. In such attacks, the hackers try to get access to your system and encrypt the data. This way, all the data is locked, and you won’t be able to access it. The information is unlocked by paying a ransom for the data in exchange for the decryption key.

However, backing up the data is an excellent option to prevent such attacks. So, even if a ransomware attack hits you, you have your data backed up somewhere else. Please note that not all data backup options are equally good. If your backup device is also connected to your system, there are chances that they will also be affected by the attack.

This problem can be solved by backing up your data on the cloud (only if) the service provider offers top-notch data security features with end-to-end data encryption. An external hard disk plugged in only while taking the backup (once or twice a day) is also a good option as the attackers cannot access it if disconnected.

  1. Mobile Device Protection

Ideally, employees should not use their personal smartphones for official purposes. The main reason is that individual devices are not sometimes password protected or can easily fall into the wrong hands. Thus, it makes them vulnerable for hackers to steal the device or the information when the device is connected to a public network. Also, your employees can use the device for personal emails, increasing the risk of a phishing attack.

Businesses can tackle this problem by providing a mobile phone to the employees who need it for official purposes. As a business, it becomes your responsibility to encrypt the data on the device at all times. Also, please inform your employees that if the device is stolen/lost, the incident needs to be reported to the police and the company. If such an incident occurs, it would be best to secure all the information that could harm the company in any way.

There should also be clear instructions given to the employees that they should use the device only for official purposes and install no new apps without the management’s permission.

  1. Invest in Technology

A new malware, viruses, and other hacking techniques are developed and deployed all the time. Fortunately, investing in the right technologies can help decrease the chances of new cyberattacks. For instance, technologies like AI, cloud computing, blockchain, etc., have shown promising results in thwarting cyberattacks.

Blockchain is gaining colossal momentum these days on almost every front. This is because it offers a near-impenetrable network where no information can be accessed or altered without verifying its authenticity. Cloud computing is also one of the popular methods for accounting firms to protect their data. They can host their favorite accounting software and business applications on the cloud. As a result, all their data is stored in secure cloud servers with premium security features like end-to-end data encryption, automatic intrusion detection, the latest antivirus and firewalls, and multiple security compliance adherence such as PCI, HIPAA, SOX, and more.


And Finally

With the volume of critical information accounting firms has access to, it becomes their responsibility to store and handle the information with utmost care. Data security becomes even more critical in this digital age of rising cyberattacks. Thus, it becomes crucial for accounting firms to know the basics of cybersecurity and avoid a cyber attack.

Learn more about Real Time Cloud Services (AceCloud)

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