How to Measure The Reliability of A Web Hosting Provider

Studies indicate that most of the enterprise software issues are not system-related. Instead, they are mostly related to the design, users, or processes. Businesses end up wasting their time and resource in answering support tickets and prolonging employee training, when the users cannot use the software properly. 

Given the current scenario of remote working, which left no option for business apart from accelerating their digital transformation journeys, Khadim Batti, CEO and co-founder of digital adoption platform, Whatfix tells why digital adoption is crucial for the success of any digital transformation project and how the SaaS-based startup’s solutions are helping companies remotely train their employees on new software and processes.

How crucial is the digital adoption factor for the success of any digital transformation project? 

Digital adoption is very key for the success of any digital transformation project. Businesses spend hundreds of billions of dollars every year in digital transformation projects and digital adoption is a key enabler for them. Otherwise those projects would not see the light of day or the ROI would not be achieved for CIOs, or for the functional or business unit leaders. One of the key reasons why digital transformation projects typically take a lot of time to pick up or do not pick up at all in 50-60% cases is that the change management was not handled properly and the adoption was not optimal for all the processes which are digitized.

How did you come up with the idea of building a digital adoption product? How big is the market altogether?

When we started, we faced a problem ourselves because when we were building our first product, we had around 80-100 customers using it and adoption was a major challenge in ensuring the product get utilized.  So, that made us come up with a product like Whatfix. But as we evolved, we realized several other problem statements also. For example, CRMs are typically built considering the people in leadership positions or the managers, because they want to see the reports, pipeline and forecasting. But to do that effectively, the sales executives or sales reps have to fill up all the information regularly in the right manner and that is where the challenge comes because the CRMs are built for the managers but it is supposed to be utilized by the reps. If those reps do not fill up the information in the right way, the whole ROI and the productivity benefits of that application can go down drastically. 

When we started getting into the nitty-gritties further, the digital adoption market stood out to be pretty huge. It is poised to be a $8-10 million industry in itself, which can help make digital transformation and change management much easier by making training and learning contextual and so on.

How Digital Adoption Platform solutions can help businesses in their digital journeys and how these solutions can maximize the ROI on any digital transformation project?

Enterprise softwares such as ERP, CRM, HCM, SCM, etc. generally are large suites of integrated applications customized to suit unique business requirements, which create a different kind of adoption challenges for the users. So, whenever businesses deploy those softwares, they can deploy Whatfix on top of it to address the adoption challenges with the guided walkthroughs, self-help support, training, etc.

Some of the ROI metrics what we have observed are that the support queries typically comes down by 30%-50%, and the data quality in CRM or SCM typically improves by 20%.  So, if CRM data quality improves by 20%, the predictability and forecast capability go up further. We have seen around 20-25%  improvement in the productivity and efficiency of people in terms of how they use the application as well. When the content (video or knowledge-based article) that trainers or the enablement specialists create are supported by a similar in-app guidance from Whatfix, the content creation/training time gets reduced by 60%- often from a few hours it gets reduced to a few minutes for every content. Whatfix content can be easily integrated with the learning management system (LMS) of the organizations and the entire engagement can be tracked in analytics for further modifications as well. – Read More

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Cloud Stories: Why These Major Brands Are Migrating To The Cloud

The economic turmoil caused by the pandemic has kickstarted the rapid adoption of cloud technology. Across the globe, companies in their thousands are expanding the number of services they operate in the cloud in a bid to speed up digital transformation and put themselves in a better position to withstand the volatility of today’s marketplace. In this post, we’ll look at some major brands to discover why they have decided to migrate to the cloud over the last few months.  

Coca-Cola

Arguably the most recognisable brand in the world, Coca-Cola may have been making the same product for 128 years but its operations are strictly 21st century. Its manufacturing processes have long been massively automated and now, it has adopted a cloud-first policy with regard to IT.

As part of its digital transformation, the company has migrated to a hybrid cloud setup in a bid to reduce operational costs and increase IT resilience. This will enable it to deploy data analytics and artificial intelligence to provide it with insights that it can use to improve its services and operations.

Coca-Cola will use the migration to streamline its existing IT infrastructure and develop a company-wide platform for standardised business processes, technology and data. In order to integrate the public and private elements of its hybrid cloud, together with existing technology it plans to keep, it will deploy a single-dashboard, multi-cloud management system.

Finastra

UK-based fintech company, Finastra, is migrating to the cloud to accelerate not only its own digital transformation but those of its 8,000 global customers. The objective is to revolutionise the use of technology in the financial services sector by developing a platform that financial companies can use to speed up innovation and improve collaboration.

To achieve this, Finastra will migrate its entire customer base to the new cloud platform. From here, they will be able to create digital-first workplaces and provide their own clients with financial services and solutions, such as electronic notary services and electronic signatory, which are better suited to today’s digital world.

Major bank migrations: Deutsche Bank and HSBC

Two of the world’s major banks, Deutsche Bank and HSBC, have both announced plans for migrations over the last few weeks. A key element of its digital transformation, Deutsche Bank sees the cloud as being crucial for increasing revenue and minimising costs. It aims to make use of data science, artificial intelligence and machine learning to improve risk analysis and cash flow forecasting, as well as to develop digital communications that are easier for customers to interact with and which enhance the customer experience.

The German bank is also using the move to improve security, seeing it as a way to help it comply with data protection and privacy regulations and to ensure the integrity of customer data.

HSBC Holdings, the parent company of HSBC Bank, is adopting the cloud to benefit from its storage, compute, data analytics, AI, machine learning, database and container services, as well as for the cloud’s advanced security. 

Its major goal is to provide more personalised and customer-centric banking services for its customers, for which it will develop customer-facing applications. It also intends to use the move to update its Global Wealth & Personal Banking division, develop new digital products and improve compliance.

Car manufacturer migrations: Daimler and Nissan

Two leading car manufacturers, Mercedes-Benz parent company, Daimler AG, and Nissan have also announced plans to adopt cloud technology. Daimler will migrate its after-sales portal to the public cloud to help it innovate and accelerate the development of new products and services for its global customer base, as well as to provide it with scalability. Like many other companies, it also sees cloud as being a secure platform and will use it to encrypt and store data to protect it from ransomware and hacking.

Nissan, meanwhile, is using the cloud primarily to help cut costs during the post-pandemic downturn. With poor sales throughout 2020, it views digital transformation as essential to remain agile and resilient.

The move will allow the car maker to store its vast quantities of data far less expensively than in-house and provide it with cost-effective, scalable processing resources. These it will use to undertake application-based, computational fluid dynamics and structural simulations which are needed to design its cars and test them for aerodynamics and structural issues. The cloud will also enable it to carry out performance and engineering simulations, helping it improve its vehicles’ fuel efficiency, reliability and safety. – Read more

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2020 Cloud Rush – Why So Many Small Businesses Are Adopting Cloud

My Post (20).pngThe impact of the pandemic has led to a dramatic rise in the number of small businesses adopting cloud technology. With nine out of ten companies now making use of cloud IT and 60 per cent of workloads being run in the cloud, it has become the go-to option for forward-thinking firms. By providing them with the same technologies used by larger rivals, but without the need for capital investment, the cloud delivers an affordable way to innovate, automate and become more agile. Here are just some of the ways small businesses are benefitting from cloud adoption.

Awesome power at low-cost

In the age of digital transformation, companies need hi-tech solutions to help them compete. While technologies such as data analytics, AI, machine learning, IoT and automation are widely used, a lack of financial resources has left many smaller businesses out of the loop. However, by migrating to the cloud, companies can have access to the necessary infrastructure without having to invest heavily in setting up an on-site datacentre. All the hardware is provided by the service provider and paid for on a pay-as-you-go basis.

Furthermore, the cloud offers the ideal set-up for fast and easy expansion, enabling companies to scale up or down their IT resources on-demand, helping them to increase capacity in line with growth and cope with spikes in demand in a convenient way. Expansion that would take considerable expenditure and days of work to set up in-house, can be had cost-effectively at the click of a button.

New normal adaptation

The pandemic has led many companies to reassess the way they operate, especially with regard to their working practices. Across the globe, swathes of employees are finding themselves able to ditch the commute and work more flexibly from home as executives seek to downsize offices.

Cloud technology is a key enabler of remote working, giving employees the ability to access the company’s IT resources anywhere with an internet connection. Firms can also make use of software as a service (SaaS) packages, providing them with a multitude of business applications, such as Microsoft 365, with which to carry out their work.

These technologies enable employers to offer flexible hours, recruit staff from further afield and reduce office occupancy. What’s more, they can also monitor staff productivity and task progress, as well as tracking inventory and shipping.

Better collaboration

Over the course of the lockdown, the leading software companies have gone all out to improve the collaborative cloud-based applications that teams rely on. Existing apps have been enhanced and new ones created to provide far better video chat, messaging and document sharing platforms. Features such as group editing, instant syncing and project management, together with improved security, enable remote working teams to be assembled and collaborate on a wide range of initiatives.

Transformative technology in your hands  

The cloud is the ideal place to benefit from today’s must-have technologies, like artificial intelligence, data analytics and the Internet of Things. Indeed, many of these are cloud-native, with applications that can be deployed at the click of a button in a cloud environment. What’s more, a lot of these cloud-based apps are open-source, meaning that they are free to use.

This means small businesses can take advantage of the cloud immediately, accelerating their ability to benefit from data-driven insights. As a result, they can reduce costs, improve operations and discover new opportunities much quicker than before.

Solid security

While security is a concern for every business, small firms have an additional issue when it comes to providing the in-house security expertise and resources to keep their systems protected. Migration to the cloud removes many of these headaches as the service provider will undertake a great deal of this work on their customers’ behalf.

Cloud providers have to comply with stringent regulations to ensure their infrastructure is robustly secure. By migrating to the cloud, small businesses will be automatically protected by a wide range of sophisticated security tools, such as next-gen firewalls, intrusion prevention apps and malware scanners – all of which are managed and maintained by security experts. – Read more

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