COVID-19 Has Moved You to Virtual Board Meetings – Is That Even Legal?

My Post (14)Life is unpredictable. While there’s much to be said about the value of in-person meetings, it can become impossible to gather everyone in the same room. Natural disaster, illness, or even a stalled car can lead to an unexpected absence and a failed quorum,

Technology came a long way toward solving this problem even before COVID-19 and social distancing. We know everyone works remotely now and board meetings have gone virtual. Organizations have ramped up their investment in virtual meeting tools that enable leaders to connect and make decisions remotely and even while in multiple locations. The result: CEOs and board directors can hold virtual meetings all without ever needing to get on a plane, check into a hotel, or find a seat in an actual boardroom,

So let’s start with a very important question – is it even legal for you to have a virtual meeting?

The first comprehensive report of all state laws 
State law governs if and how companies and nonprofits conduct virtual board meetings. Nearly every state explicitly authorizes virtual board meetings and those that don’t are silent on the subject. It’s important to note that the state which controls your business is where you’re incorporated, not where you have an office.

We’ve put together the first comprehensive report of all state laws that govern virtual board meetings for both corporations and nonprofits. This thorough examination reveals that nearly every state permits virtual attendance.

Our report turned up some interesting results.

  • First, most state laws read very similarly. For example, if you’re incorporated in Delaware (like more than half of all publicly traded companies in the United States), then you’re in luck and the question of legality is unambiguous:Unless otherwise restricted by the certificate of incorporation or bylaws, members of the board of directors of any corporation, or any committee designated by the board, may participate in a meeting of such board, or committee by means of conference telephone or other communications equipment by means of which all persons participating in the meeting can hear each other, and participation in a meeting pursuant to this subsection shall constitute presence in person at the meeting.
  • Another interesting detail: many states have an explicit requirement for audio quality. The technology you use to communicate really can’t be subject to failure.
  • Finally, every state law we examined ultimately leaves the final decision to the organization itself: Unless prohibited by the articles or bylaws of the corporation .. organizations may legally conduct a remote meeting. 

Key Takeaway
For most companies and nonprofits, you’re almost certainly in the clear to hold a virtual meeting when it comes to the law. But don’t assume. Check your state’s laws in our database, and make sure you’re in full compliance. – Read more

Learn More About Passageways

Your Company’s Vision and Values Shouldn’t Change in a Crisis

My Post (23)Geoffrey Moore, the best-selling author of “Chasing the Chasm” and a respected marketing consultant and innovations expert, joined us to discuss how companies can thrive amid the COVID-19 crisis. Here, in the first of a three-part series, Moore encourages companies to reflect on what they can do to best connect with their most-passionate customers. He also references Salesforce’s management tool, the V2MOM, which streamlines the alignment of employees around their vision and values, along with the methods, obstacles, and metrics for achieving them.

The following are excerpts from our conversation with Moore, in his words. They have been lightly edited for content and clarity.

It’s time to get scrappy

We all made annual V2MOM plans in January and we’re now looking at them, asking what was this all about? It starts with vision and values: Where are you trying to get? What do you want to exemplify in the way you get there? In a pandemic, you still want to reiterate your vision and your values because your reason for existing has not changed. But everything else in that process — the methods, obstacles, and measures —  are all different now.

What’s important for your organization — for your employees, your customers, your partners, your whole ecosystem — is you restate your mission and then get scrappy. The scrappiness is less scary if you are clear about your vision, values, and mission. Recenter around these principles … then even when you make mistakes you make them with a good heart.

Move beyond conventional solutions

The crisis actually has a big impact on overall adoption of innovation, but not because people become more visionary or more enthusiastic. What happens is the pragmatist community, which normally is a wait-and-see community, has now been put under notice. A number of things have gone very, very badly for them. And so they’re looking to fix a bunch of broken processes. If your technology can align with a broken process, you actually can excel rate adoption in a crisis because people come toward your solution. Not because people are early adopters, but because their conventional solutions don’t work anymore. And they need help.

And so the key to that game is something we call the whole product. Meaning: when you target one of those problems, you’ve got to help the customer get all the way to the finish line. You can’t just ship your product and wish them good luck. So your whole company has to sort of reprioritize around a smaller group of customers, a smaller set of use cases, but take them all the way to a solution. – Read more

Learn More About Salesforce

5 Website Updates Needed Due To Coronavirus

My Post (22)The effects of Coronavirus are forcing the majority of companies to temporarily change the way they do business. In times like these, your website plays a crucial role. It’s one area of your business that can remain in operation and, with so many people confined to their homes, it’s the main way customers can connect with your company. However, to meet the needs of your business and your customers, you may also need to make changes to your website. Here are five updates you might want to consider.

1. Update users about the impact on your business

It is highly likely that the levels of service your company offers will have changed because of Coronavirus. You may have difficulty sourcing products, have staff in self-isolation, work from home technology issues and various other challenges. You may even have had your physical premises compulsorily closed.

While customers are aware that businesses, in general, have been affected, they cannot know the specific impact on individual companies or how things change on a day to day basis. The place to let them know is your website and, ideally, you need to put this information on your homepage, a pop-up or a prominent link on all pages to a specially created Coronavirus page.

Information you might need to display includes:

  • Reduced opening times or days
  • Delays in delivery
  • Delays in responding to queries
  • Changes in products being sold
  • Restrictions on purchasing (e.g. limiting the number of any item a customer can buy)
  • Limitations on people allowed in physical premises
  • Social distancing measures introduced in physical premises
  • Any services which have temporarily ceased
  • How cancellations, returns and refunds will be handled

2. Showcase new initiatives

Although companies are facing challenges and restrictions, many of them are going out of their way to offer alternative services and to help those most in need. Again, you should use your website to communicate these initiatives to visitors. These might include:

  • Measures to help the over 70s, those at high risk and key workers, such as priority shopping hours or deliveries.
  • Any new services you have begun to offer, such as live chat instead of telephone customer service and online shopping and delivery instead of shopping in-store.

3. Explain how you are looking after employees

Many businesses are using their websites to make it clear to their customers how they are looking after their employees. This is done to help customers understand how Coronavirus is impacting company operations and to highlight that the companies are putting employee welfare above profits. The latter is important as social media criticism of poor employee treatment can worsen already damaged sales. Things to include here are:

  • Allowing staff time off to care for others
  • Reduced hours
  • Overtime payments
  • Work from home introduced where feasible
  • Social distancing introduced on-site
  • Personal Protective Equipment (PPE) issued to all who need it
  • Where redeployment or furloughing has been used

While it may seem that these things aren’t relevant for customers to know, today’s ethical shoppers are much more likely to stay loyal to ethical businesses. This information can be important for brand reputation and customer retention.

4. Back end tweaks

It is not just the front end of your website that will need updating, there may be backend changes required too. If you sell online and find products hard to procure, you may have to regularly update your list of unavailable products so that you aren’t left with a string of complaining customers. However, clever stores are offering alternative products on these web pages and these products are selling well as customers, now used to scarcity, are willing to settle for second choice.

You may also have to adjust the shipping times on your store. With more people shopping online, shipping companies are under increased strain to deliver unprecedented numbers of items while facing their own issues with staff shortages. You may find shipping times will need regularly changing. Shipping costs may fluctuate, too, and this could mean making changes to your pricing.     – Read more

Learn More About Webhosting UK