Is Desktop as a Service Made For The BPO Industry?

The BPO industry is one of the sectors that has received immense growth opportunities even during the pandemic – especially during the pandemic. Last year, the market size of the industry was around 232 billion.

Many organizations, small and big, are trying to optimize their budget and reduce overheads. As a result, utilizing BPO services seems like a blessing in disguise, a chance to save your money. However, if we talk about BPO companies, while they have work in-flow, their security structure is still concerning many organizations.

Turning to Desktop as a Service (DaaS) can impart the ability to ensure remote work and seamless operations of the business. Find out why DaaS is the solution for the BPO industry.

Some Reasons Why BPO Industry Can Benefit From DaaS

As a BPO company owner, you may be wondering about gaining a competitive edge through innovative ways of meeting customer demands. But, how can you achieve it if your security is falling off and the costs are just too high?

Utilize DaaS to mitigate your issues. Explore how that is possible:


  1. Hire Remote Talent

BPO organizations are no strangers to the concept of remote work. They hire staff, contractors, and agents from across the globe to fulfill business requirements. But, the issue here is communication and seamless collaboration.

Without proper infrastructure, how can these remote workers collaborate?

How can you manage these remote workers without any hassle?

How will your remote workers access office tools and applications?

DaaS is a managed solution that provides cloud hosted virtual desktops. These desktops take your entire structure to the employee in a secure way. This gives them the power to access data on various endpoints, which means more straightforward collaboration.

Further, you can offer remote access from anywhere with an internet connection.

The solution is right there! Read on to know how it is entirely safe to use DaaS for remote working.


  1. Centrally Manage Your Business

When you have different IT endpoints and many remote workers, it is a challenge to manage the IT infrastructure. Your IT team is always on their toes to ensure secure work access and maximum uptime for software and apps.

Fortunately, we have DaaS to simplify the management of your business. Since DaaS centrally stores your entire desktop on a remote cloud server, you are can centrally manage your business. Your workers can use thin clients on their personal computers or laptops, and you can centrally track and manage the access of these clients.


  1. Seamlessly Scale

In the BPO industry, scaling resources is the need of the hour. As your hire more remote employees, add to your services, and streamline your operations, you will require more and more resources.

More resources to store data

More resources to process data

More resources to secure data

But, we don’t live in an ideal world. Hence, we can’t predict a sudden upsurge in demand and prepare for the future while staying within budget. You can observe a need to scale during the peak season even when you have previously scaled your resources, the ultimate budget optimization glitch.

DaaS offers on-demand resource scaling. You have immense flexibility in this case. Whenever your demand goes up, you can improve your resources and storage, and when you don’t need them anymore, you can reduce them. Your payment also cycle adjusts according to your usage.


  1. Don’t Compromise on Security

This is the prime reason why a large number of BPO firms choose DaaS is security.

Why?

Security is the first concern for every organization. In a BPO environment, this concern is enhanced, as you are saving corporate data of customers who are saving data of their customers. So, you are put in a position to ensure data security and privacy for the customer of your customer. With this, you also need to leverage remote working abilities.

The tension around security, in this case, is immeasurable.

Desktop as a Service is a solution that makes this task simpler. Through this fully managed solution, you can ensure endpoint security and privacy of customer data from your DaaS provider.

Here’s an example of how:

If you have ten remote workers in the organization, all of them need to access crucial client data; then you only need DaaS for security. The DaaS structure helps you access virtual desktops on many endpoints. However, none of these endpoints actually store data. In other types of remote working structures, endpoints usually store data. So, when an endpoint is lost, stolen, or hacked, your organization’s reputation is in jeopardy. But, wait!

DaaS gives online access to desktops without storing data on endpoints. When an endpoint is hacked or stolen, all you need to do is quickly revoke access from that user or endpoint and secure your data without any hassle.


  1. Ensure Compliance

In the BPO industry, compliance guidelines are stringent and complicated to follow. Because of the customer data privacy compliances, you always need to stay on top of your security. With the security structure we just discussed above, compliance comes by automatically.

Desktop as a Service further eliminates the need for manual customer data updates or on-premise data storage. Your business can stay compliant and avoid penalties as your service provider will adhere to the latest compliance policies.


  1. Work Without Interruption

If you want your employees to work without interruption, you need to offer them access without downtime. If your systems are crashing, experiencing cyberattacks, or server access is fluctuating, then how will you provide the ability to work without interruption?

With DaaS, reputed DaaS providers offer you an uptime of at least 99.99% (SLA guaranteed). This means you will experience a downtime of almost 52 minutes per year. You will not even get not to notice the downtime, and your employees will have the ability to access virtual desktops whenever they want.

DaaS for BPO: An Efficient Combination

DaaS presents itself as an efficient partner to the BPO industry because it is fully managed in nature. When you are using different IT units, and a full-fledged IT structure managed in-house, your IT team needs to work round the clock. They are always on duty to repair systems, ensure uptime, and recover data. Even with all this hard work, you still get much less uptime without the cloud. DaaS is equipped to help you reduce work interruption, ensure compliance, and enhance security. Utilize this fully managed service to gain a competitive edge and surge ahead of your competitors.

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Why CPAs and Accountants Choose Hosted QuickBooks Enterprise?

Many CPAs and accounting organizations have migrated their QuickBooks Enterprise software to the cloud because they want remarkable business results.

QuickBooks Enterprise is one of the best business software used for accounting and bookkeeping process automation. This tool helps you generate reports, clear payments, and even manage payroll.

It simplifies, improves productivity, and enhances accuracy.

What more do you need?

Accountants and CPAs require the power to work remotely. No client will wait, they expect you to offer these important services regardless of crucial situations – or the pandemic. QuickBooks Enterprise hosting offers remote access, security, and disaster recovery.

Here’s a quick overview of why CPAs and accountants choose QuickBooks Enterprise hosting.

Benefits of QuickBooks Enterprise Hosting

Whether you are struggling with security issues, remote accessibility, or higher management cost, cloud hosting is the solution. Cloud hosting brings to you so many benefits that help you in various ways. Let’s see how:

  1. Keep a Tab on Your Costs

While implementing remote access in QuickBooks Enterprise, the cost is a crucial consideration. Every small and medium organization or CPA and accounting firm runs on a budget. But, when you go remote, your budget shivers, and so does your cost management.

QuickBooks Enterprise hosting helps you manage costs. You can reduce your expenses by scaling up and down according to the demands of the organization. For instance, getting more resources during the peak season or tax season and reducing these resources after that.

Apart from these costs, QuickBooks Enterprise hosting reduces your IT hassles. You don’t need to keep upgrading your systems to stay relevant. The cloud instance of QuickBooks can be run on any device with minimal resources.

  1. Ensure Data Security

In the previous year, the coronavirus pandemic gave rise to many cyberattacks. Since enterprises all across the globe worked remotely, hackers received a chance to intrude on your systems. As a result, we saw many shattering cyberattacks, such as a Ransomware attack on Sopra Steria.

But, fortunately, technologies like the cloud can better equip us to deal with these attacks. Within your organization, there can be multiple loopholes and security threats. Your data on the office computers is not safe!

Hosted QuickBooks Enterprise allows your cloud service provider to take care of your critical business data from cyber threats. Your CSP deploys a high-end structure for enterprise-grade security, including intrusion detection and prevention systems, multi-factor authentication, firewalls, etc.

The right cloud service provider helps you find what, who, why, when, and where of your data.

  1. Superfast with Maximum Uptime

Usually, your cloud service provider will keep your QuickBooks Enterprise and its data files on High-Performance Computing Servers. This allows quick access to your data from anywhere.

Along with superfast access, you get maximum uptime. In-house, a series of factors impact your uptime, such as system crash, power outage, hacker attack, etc.

On hosted QuickBooks Enterprise, you get 99.99% uptime. This helps you resume your accounting and bookkeeping services all the time. There’s no interruption.

  1. Add-Ons and Integrations

According to the requirements of your CPA and accounting firm, you can easily integrate various add-ons to your QuickBooks Enterprise. For example, payroll software, ERP, MS Office, CRM, Emails, and other apps that help you automate and work with higher efficiency.

  1. Get Business Continuity

Your cloud service provider regularly backs up your data, which helps you recover during a disaster. The cloud providers have various geographically isolated servers for cloud storage. These servers contain redundant data, which secures your app and its data in case of a disaster. You can recover your apps and data from another server as soon as possible.

Overall, this leads to improved business continuity. Even in the worst situations, your business can recover quicker than expected.

FAQs to Consider

How Many Add-Ons Can You Use?

Ideally, you can get up to 250 or more add-ons with hosted QuickBooks Enterprise. This includes inventory management, billing, ERP, CRM, etc. These add-ons seamlessly work with your QuickBooks Enterprise instance.

Why Should I Migrate to the Cloud?

If you are confused about migrating your QuickBooks Enterprise to the cloud, then evaluate these factors:

  • Are you struggling with remote access?
  • Do you need automatic software upgrades?
  • Do you need better data security?
  • Is real-time collaboration imperative to you?
  • Are you tired of costly maintenance and management?

How Can I Find the Right Provider?

One of the most crucial questions is how to find a worthy provider. There are so many cloud service providers in the market. Which one can you choose?

Here are the factors that you should consider:

  • Look for experience. With experience, you get deep knowledge of the cloud service, which means improved support.
  • Check the security structure. You can’t leave your data in the hands of a provider that is not equipped to keep confidential data secure.
  • Uptime is a deal-breaker. Anything less than 99.99% uptime should not be acceptable, as it means more downtime and more hassle.
  • Seamless customer support and quick resolutions to issues that you and your team are facing
  • Simpler scalability is another major requirement. You should be able to scale and de-scale your resources without any issue in hours rather than days.

Finally, check reviews of the provider online to understand their services better. Customer experiences offer a true and clear insight into services.

Conclusion

CPAs and accountants choose hosted QuickBooks Enterprise because it is a feasible solution. The gap in your processes, even after having amazing software like QuickBooks Enterprise, is filled with cloud hosting.

However, before migrating your QuickBooks Enterprise to the cloud, evaluate your expectations and requirements of the cloud. Based on these factors, find a well-known cloud service provider.

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10 Cloud Security Questions You Should Ask Your QuickBooks Host

QuickBooks has been the premier software for the accounting industry for a couple of decades now. However, since its inception, there have been various advancements in the technological platforms to install it – from the conventional computer systems in the office to cloud computing. 

Diverse industries from around the world have shown a keen interest in the adoption of cloud for hosting their QuickBooks, giving them extended features like remote access, enhanced collaboration, and real-time visibility into data.  

However, while choosing a QuickBooks hosting provider, one aspect that has always been a concern is data security. Since the accounting department deals with critical financial information of the company, they expect the provider to be fully equipped with the latest security standards and technology.

Here are ten essential questions you must ask your QuickBooks hosting provider to ensure complete QuickBooks security.

  1. Is your cloud complaint with the latest security standards?

There are various security standards and data compliances that the QuickBooks hosting providers need to adhere to. It ensures the customers that their data is secure with the provider and the confidentiality is intact. Check if the QuickBooks provider is compliant with regulations like GDPR.

  1. Do you implement access controls for the QuickBooks files?

Access control policies helps prevent unauthorized access to the data. The admin can set roles for different users in an organization and set file permissions according to them. The file permissions can be anything from view, edit, or comment. Enquire if the QuickBooks hosting provider implements access policies and do you get control over it. 

  1. Will you be responsible for Patch management?

The Operating System is updated with security patches regularly to fix the security vulnerabilities and encounter the new threats. The QuickBooks hosting provider should take responsibility for patch management to ensure that you get the latest OS version. Moreover, ensure that the patches are updated in the backend without you experiencing any downtime. 

  1. What practices are followed to mitigate DDoS attacks? 

Distributed Denial of Service (DDoS) attack targets a network by sending millions of fake requests so that the network gets overloaded, leading to downtime. The hosted QuickBooks providers should provide protection against DDoS attacks by ensuring a 24/7 network monitoring of all the incident data.

Any anomaly in the traffic patterns should be identified automatically and notified instantly to the support team. In case of an attack, dirty traffic should be filtered and blocked immediately. 

  1. Where do the cloud servers reside?

As cloud service providers offer remote access to QuickBooks, the data center they choose to host your software and data can be in any location. However, it is essential for you to enquire about the data center locations to get clear visibility into the security of your accounting process. Ensure that the data centers are not in a disaster-prone area. Also, it is preferable that the data center is in US as other countries may not have similar data protection laws. 

  1. What data backup options do you offer?

The accounting sector handles some of the most critical client information they cannot afford to lose. Hence, when it comes to security, data backup is one of the essential attributes to look into a QuickBooks hosting provider.

Ask about the backup policies of the provider, including the retention time, backup frequency, and recovery time. Also, check from the provider if the backup service is automated.  

  1. What are the sign-in options available to access the cloud?

No matter how robust cloud security might be, you still need to access them from end-point devices. Hence, it is essential that the hosted QuickBooks provider offers multi-factor authentication to login to the cloud. 

This ensures that even if your password gets compromised, no unauthorized personnel can access your accounting process.

  1. What encryption standards are a part of your cloud setup?

When accessing QuickBooks remotely, it is essential to prevent it from threats like man in the middle attacks. Data encryption ensures that hackers are not able to extract the data in transit for their malicious purposes. 

It is recommended that you make sure whether the QuickBooks provider implements the latest data encryption standards like TLS 1.3 during transit. The good providers, however, implement encryption at the server level as well. 

  1. Do you offer Disaster Recovery?

The good QuickBooks hosting providers deploy a redundant infrastructure in the data centers. However, the best ones have a plan in order to ensure data protection during a disruptive event, such as earthquakes or floods. 

Ask for the QB provider’s disaster recovery plan. The data should be replicated in diverse geographical locations so you can continue working even during a disaster. Also, check the time that provider takes to shift your access from one location to another.  

  1. What will happen to the data if we choose to opt out of your services?

Whenever choosing a hosting provider, planning an exit strategy is essential to ensure smooth migration back to on-premise infra. Ask the provider what procedures they follow to hand over the data after deciding to opt out of their services. Also, ensure that no data is retained from their end after the exit.    

Final Note

Getting answers to all these questions will make sure that the provider’s security architecture is robust enough to store your data. Once you are convinced with the security of the provider, you can look into other features to decide if the QuickBooks provider is good for you.

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