According to Gartner research, by 2020, all new entrants and 80% of historical vendors will offer subscription-based business models.
The challenge, says Ryan Barlow, Chief Information Officer at e4, is navigating the change management challenge for effective deployment of SaaS (software as a service) within organisations.
He says e4 recently completed its own migration to Microsoft Office 365 and Microsoft Dynamics 365, which was a success thanks to careful planning and addressing the change management component of the process: “According to Gartner, addressing SaaS change management is ranked among the top five SaaS challenges for technical professionals. This is easy to believe when you consider the unique nature of SaaS and the resulting challenges that emanate when implementing. There is a clear need for new change management strategies for SaaS to be successfully implemented,” say Barlow.
A lack of trust at the outset needs to be addressed. Moving confidential company information into a cloud, effectively off-premises, is not exposing the company, nor does it increase its risk: “We need to gain a better understanding of the benefits this approach brings as opposed to simply focusing on the perceived risks. IDC predicts that 60% of cloud spend by 2020 will go to SaaS deployments. The trend is there and if businesses want to reach their full potential and compete effectively, transitioning to SaaS is essential.” – Read more