5 signs your organization needs a Work OS

My Post - 2020-02-19T122223.038.pngAre you passionate about improving your customer experience? Do silos disrupt work processes in your organization? Are your teams struggling with agility and meeting deadlines? If you answered ‘yes’ to any of the questions above, your organization might need a Work OS.

A work operating system (Work OS) is a SaaS platform for teams to create workflow apps in minutes to plan, run and track everyday work.

A Work OS enables every team to create and connect the tools they need to run projects and processes in one place. Collaboratively, teams move fast towards the organization’s goals by performing cross-functional, cross-disciplinary work that’s always aligned, streamlined, and visible to everyone involved.

What makes a Work OS? It is a platform that enables building any workflow in seconds, capturing data for anyone or anything, integrating with tools to break down silos, automating workflows without depending on code, and displaying dashboard data. Some Work Os platforms enable tracking progress easily and visually, communication in one place, storing and sharing work-related assets, customizing autonomy per team, and answering everyone’s needs without requiring coding.

Here are 5 signs that your organization needs a Work OS:

  1. There are Data Silos in your organization

How does data flow between the stakeholders in your company? In many companies, complex organizational structures and convoluted work processes result in data silos, where data isn’t shared with all relevant stakeholders. For example, teams are using local spreadsheets to plan, run, and track work.

Data Silos

Lack of information leads to poor decision-making, wasted resources on attempts to retrieve data, and isolated processes. Employees become frustrated, customers become frustrated, and business results suffer.

Can you think of a few examples where missing data negatively affected the performance of your departments? A Work OS solves that pain point, by capturing all data in one place and making it digestible. A user can consume the data as-is or through the lens of the building blocks and workflows. By creating a single source of truth for data-driven decision making, you can get better final results.

  1. There are Collaborative Silos in your organization

To deliver impeccable customer experiences, you need to be an expert in product management, customer support, marketing, UX, software development, etc. Each of these also has their own sub-expertises.

But often, lack of collaboration, communication, joint tools, and data between these teams leads to isolated execution. The result is redundant work, or work that lacks necessary skill sets to complete it in the best manner.

On the other hand, collaboration powered by a Work OS is based on visibility, communication and joint planning and project management. The result will be better work delivered, more satisfied employees, and a more holistic customer experience.

Does the customer experience you provide combine the talents of all your teams? If not, you might need a Work OS.

  1. There are Operational Silos in your organization

Are all your teams aligned with the organization goals and procedures? Sure, top management knows them. But have they trickled down to each and every member of the company?

Understanding the goals and procedures drives the work behavior of each employee and team. Straying from them will result in wasted time and resources, and in some cases, legal implications.

A Work OS keeps everyone aligned and enables managers at every level to monitor the work and actions of employees and projects. This visibility assures they are able to reach out, assist, and guide when they identify an issue. It also gives employees the chance to find the information themselves, instead of having to scramble for answers from Operations, Legal, Finance, and any other department.

  1. You’re trying to become more agile

You’ve conquered collaboration, alignment, and sharing data at any given time. Congratulations! However, data, compliance, and technology are constantly evolving. This requires staying up-to-date, and also the flexibility of changing and adapting on the go.

Is your business really as agile as it needs to be? Do your salespeople have immediate access to all the tools and assets they need to sell? How quickly are customer issues resolved? How adjustable is your 5-year plan to changes in technology and the workforce? – Read more

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Solving the Multiple Applications Analytics Challenge with SuiteAnalytics Workbook

My Post - 2020-02-19T120601.352.pngUncovering insights about the business and then properly visualizing the data in a meaningful way can be a challenge even for the best of business analysts. Even with a unified business system like NetSuite, people have turned to other applications or spreadsheets to create pivot tables and charts with their business’s data.

Exporting data from one application to another means dealing with two different user interfaces and taking the time to make sure the data has transferred properly. But more important than a cumbersome user experience and time, it can lead to issues within your data—errors and outdated data are two common ones. Also, adding the extra steps of downloading and uploading can leave you vulnerable to errors sneaking into your data or even increase the chances of user errors. The ultimate goal is to handle the data as little as possible. And in today’s business world, data that is even a day old can be outdated. And nobody wants to use old data to make crucial business decisions.

No longer. The SuiteAnalytics Workbook provides an easy-to-use program directly within NetSuite that helps turn real-time data into easy-to-read charts and pivot tables, helping businesses make faster and better decisions to help grow their business.

Here are some of the benefits that SuiteAnalytics Workbook can provide. It’s a powerful, secure way to explore and visualize your data.

  • Real-Time – When making key business decisions, the closer to real-time the data is the better. Workbook allows you to pull and easily show real-time business results. You can also set up automated reports so that you have up to date numbers on a standard cadence and that are easily sharable.
  • Instant Value – Pre-built templates ensure that business users can easily create Workbooks on the fly without writing a single line of code or complex queries, to seek the desired information quickly. Workbooks is already included with SuiteAnaltyics and comes with more than 15 templates – created with multiple key areas of business in mind: commerce search analysis, production costing, procurement, inventory and supply chain.
  • Customizable – Workbook allows you to start with a template then customize it based on your business needs and create sophisticated criteria filters which can be saved, shared and reused.
  • Data Visualization –Workbook includes built-in charts, tables and dashboards helping you visualize your data with simple steps to identify real-time patterns. We’ve included up-to-date sorting and filtering capabilities to ensure it‘s easier to read and understand in terms of trending or a timeline. For example, you can sort the “X” axis by the quarter and see production costs per each month ordered per quarter.

As data becomes more and more important to business decisions, having real-time, easy-to-read data at the fingertips is crucial. With SuiteAnalytics Workbook, you have a program that includes an already familiar interface and have the ability to pull in reports from other programs. It’s a streamlined experience to help grow your business easier and faster. – Read more

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Seniors Are Cool With Tech: Your NEMT Operations Should Be Too

My Post - 2020-02-19T114104.018.pngAdopting new technologies—whether it’s a new streaming media device, a cool watch, a tablet, or smartphone—can sometimes be frustrating, no matter how tech savvy you are.

For years, that frustration meant many seniors just weren’t interested in logging in and onto whichever new device friends and family showed them.

But that’s no longer true.

Did you know that at least 70% of all seniors are now online? That means if you’re not using technology to connect with all of your riders—including seniors—you’re missing out.

Let’s take a closer look at some of the benefits of adopting non-emergency medical transportation (NEMT) software for your agency and what that means for riders, especially seniors, who want to connect with you.

More connections than ever before

More Americans than ever are now connected to the internet. According to Pew Research, today, as many as 96% of Americans own a cellphone. About 75% of American adults own a laptop or desktop computer and at least 50% of adults have a tablet or similar device, like an e-reader.

For seniors ages 65 and older, 91 percent own a cellphone, with more than half of them having a smartphone in hand. Another report says that this year more than 100 million smartphone users will be 45 or older.

More than 80% of Americans say they go online every day and about 26% of those 50 and older say they’re online “almost constantly.”

What you may find even more surprising is that while Millennials and Generation Xers dominate social media usage, almost 60% of Baby Boomers (ages 55-73) use social media, too.

That means if you’re not using technology—either web-based or application-enabled—to connect with your rider base, you may be missing out.

How seniors use technology

Seniors aren’t just using smartphones to make calls to their children and grandchildren. Here are some other ways seniors are increasing their online connections:

  • According to AARP, seniors are increasingly using technology to enhance their lives. For example, smartphone users 50 and older, regularly use their phones to check email, send and receive text messages and instant messages, get news, play games, make purchases, and get directions and traffic information—a perfect fit for NEMT.
  • The AARP report also indicates that people in their 60s are increasingly using smartphones to help manage their medical care, which means it would be a seamless integration to include NEMT services in those health-related activities.
  • Don’t forget the value of voice search. For many seniors who were previously hindered by visibility and mobility issues, voice interactions are drastically changing the way seniors interact with technology. From voice search on the internet, to engaging with devices like Amazon Alexa, more seniors are using technology to connect with the services they need.

Don’t miss your mark(et)

While the number is expected to steadily drop in the coming years, seniors, particularly Baby Boomers, have long made up the largest single U.S. age group. By not marketing your NEMT services to seniors—and not seeking unique ways to connect with them—you’re potentially missing the market, and a huge share of your potential market.

How NEMT software can help you connect with riders—including seniors

  • Rider Portal
    • NEMT software with rider management integrations can help you connect with your market not just by calling on the phone, but also on the web via computers, laptops, tablets, and even smartphones. TripMaster’s Rider Portal, for example, enables riders to schedule rides from their devices. For those who live in nursing homes and assisted living facilities or are in the hospital or a group home, their designated rider delegates can also use these devices to schedule rides for them, conveniently, any time, day or night.
  • Ride Reminders
    • It can be challenging for a lot of people to remember appointment schedules and times. That can be particularly true for seniors. NEMT software with ride reminders can help make sure your passengers never miss a trip. Automated reminders can be sent to passengers the day before their trip and also the same day of a trip, with customizable notifications. Text messages and automated voice call reminders with interactive voice response gives helps ensure your riders remember they have an upcoming appointment and when they expect your NEMT service to arrive for pick up. And if your passenger has more than one stop scheduled for a trip—like going to the grocery or pharmacy—they can get reminders about that, too.
  • Decreased Delays
    • Transportation delays are frustrating. NEMT software can help you better manage your fleet so you have near real-time insight into where your drivers are at any given time. That means, if there is an unforeseen delay, you can either dispatch a different driver to get to your passenger on time, or you can instantly communicate with your passenger to update them of any changes in arrival time or planned routes.

Before we go, here are a few other stats that might change your perception of seniors, how they use technology, and why you should integrate NEMT software into your operations: – Read more

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