In the face of crisis, we all have to find ways to adapt and come out the other side stronger.
“The main thing we’ve had to pivot is how we maintain our culture remotely and keep providing the same level of service to our clients,” says Andy McGill co-founder of Xero award-winning practice, Ashton McGill.
We caught up with Andy to see how Ashton McGill are getting on, and what silver linings they’ve experienced along the way.
In the recent weeks, practices have had to suddenly transition to working remotely full-time, with many utilising communication tools like Slack and Zendesk to stay in regular contact with their teams. But for Ashton McGill, this was just the norm: “As a fully digital practice from day one, our travel-hungry team can work from anywhere, and we often do. Before Covid-19, a portion of our team were already based remotely, so we were used to managing remote teams, and we’ve always actively encouraged a remote working culture,” says Andy.
Whilst remote working is the norm for some, others thrive from an office environment. An office can provide structure and social interaction, and without these things it can be difficult to stay motivated and connected. To remedy this, Andy and his team start each morning with a Zoom call, where they have coffee and chat about things outside work. “It’s really important for us to stay connected, to check in with each other and support each other’s wellbeing,” Andy told us.
Afterwards, the team posts daily deliverables in Slack providing a level of transparency that helps with motivation and productivity. “We’ve been busy helping clients on the latest government advice with loan applications and making furlough claims. We’ve also been providing ongoing support to them throughout the process and managing ongoing compliance work,” concludes Andy.
Ashton McGill’s mission to help clients navigate the current situation and come out the other side even stronger is evident when you consider their recent initiatives.
“We’ve recently launched an online Business Model Training Course that we’re running over Zoom. It’s a 10-week course where we help businesses harness design-thinking tools and techniques to transform their organisation. It’s open to everyone and we’re suggesting donations of £25 each for the course, which we’re donating to the NHS. However, the course is free for those who are in the position where they can’t donate right now,” Andy told us.
So far on the course, they’ve heard from some great experts on design-thinking, business model innovation, and how to improve your business model to better meet the needs of your customer. It’s no surprise then that the majority of their clients (and non-clients) have signed up for the course. – Read more
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