Mergers, layoffs or natural calamities, whatever the crisis maybe, everyone’s initial reaction is the same. You feel like your being pulled under or you’re swimming in an ocean with no sign of land anywhere. With COVID-19 ravaging across the globe, this is how most employees are feeling.
As a manager, your responsibilities are two-fold here. You need to balance yourself as well as keep your team motivated. It could obviously be easier if you were meeting your team at office every day, but that not how the world functions these days. With most employees working remotely, it’s not easy to collaborate, keep a track of employee performance as well as keep up employee engagement.
While there is no proper path chalked out as to how you can handle things better, here are some tips that can guide you to handle a crisis better:
A lot has been discussed about this point but its absolutely necessary that you understand how important it is to be honest with your employees. With a crisis like this where employees are working remotely, it feels easy to withdraw or not communicate much. But when you do that, they’ll do anything to fill the silence you are creating. So rumours will start cropping up and they’ll discuss untrue events and circumstances. This will inevitably turn the positive environment into negative and will start affecting employee performance and productivity.
Its understandable that you can’t share every detail of the company with your employees, but if you keep providing timely information, it will put their anxieties and speculation to rest. Allow your employees to express their fears or doubts, and if you don’t know what to say immediately, let them know that you will get back to them soon.
Be it an email update or a zoom meeting, keep communicating with them with as much information as you can possibly share.
Know where to draw the line:
Given that you need to maintain transparency with your employees, there are certain insider information about the company that you cannot share with everyone. So know where to draw the line and share only what might concern the employees and put their worries to rest.
If you are not sure what to share and what not to share, have word with your superior. It will help you filter out what’s essential that needs to be communicated and what’s confidential. When you get questions that you are not sure what to answer, be honest and tell them that you don’t know the answer at the moment, but you’ll let them know when the company decides to share the information. – Read more
Learn More About Engagedly