How to troubleshoot 5 common VoIP problems

How to troubleshoot 5 common VoIP problems - SaaS - Serchen.com

Sure, using WiFi calling and VoIP instead of a regular old phone has lots of benefits and can save you a lot of money, especially if you’re often calling folks in other countries. But we’d be kidding you if we said that VoIP never has any problems. The good news is that most of the common issues that do pop up are relatively easy to solve on your own. And knowing how to spot and troubleshoot common VoIP problems can save you a lot of tech support headaches.

So, before you reach for the phone to call technical support, try these out. The VoIP problem solutions here might just save a ton of your time (and money).

Here are some of the most common VoIP problems—and how to fix them. Skip ahead if you’re interested in learning about any specific one of these:

  1. Choppy audio
  2. Echo
  3. Network issues
  4. Bandwidth-related problems
  5. Jitter and jitter buffer 

The most common VoIP problems and how to fix them


1. Choppy audio

The most common cause of choppy audio when you’re on a VoIP call is insufficient bandwidth.

Now, this doesn’t necessarily point to your internet service provider as the culprit; nor does it mean there’s “too much traffic” in your network. It could be that you have another bandwidth-eating app running at the same time. You might also be using the wrong compression code.

Remember that a two-way conversation eats up around 90 kbps for both upload and download. Test to confirm that your bandwidth usage is causing choppy voice in your VoIP service. – Read more

Learn more about RingCentral

Find more Unified Communications Software here

Read other blog posts about VOIP technology

Leave a Reply