A recent survey found that that 42% of IT professionals spend too much of their time on troubleshooting tasks and that cloud environments were ranked overall as the second most-common place in which they encounter significant IT issues.
A lack of visibility into cloud infrastructure and applications keeps network operations (NetOps) teams in the dark, while placing an incredibly heavy burden on them. With limited to no visibility into cloud environments, NetOps teams cannot proactively identify issues or troubleshoot them quickly, which can lead to productivity loss and unsatisfied customers and employees.
NetOps and IT teams need to incorporate the right network management capabilities and processes into cloud deployments from the beginning to gain the level of visibility necessary to prevent these issues from occurring and resolve them quickly when they do. If successful in this regard, NetOps can keep business-critical applications running smoothly as they transition to the cloud, identify the root cause of issues with cloud applications, and negotiate effectively with service providers. Here are a few best practices on how to successfully do this.
Best practices for maximum cloud visibility
The process differs depending on which type of cloud deployment your business is using. Nonetheless, visibility is crucial regardless of which deployment you’re dealing with. For example, organizations that use Infrastructure as a Service (IaaS) will have to set up their own cloud applications and architecture. Luckily for these types of deployments, there are more options when it comes to gaining detailed network visibility. On the other hand, organizations that are moving from applications running on a local server to a Software as a Service (SaaS) provider have limited options for visibility. Because IT teams can’t actually install monitoring software in Salesforce or Microsoft for example, these applications can be blind spots if not set up correctly. Luckily, there are ways to maximize visibility for either of these deployments. Here’s how:
First – regardless of whether your business is using SaaS or IaaS – make sure to use a network analysis tool to categorize the performance of the application running in the data center before making the transition. Measure how much traffic is flowing back and forth, network response times, application response times, etc.
Next, set the performance specifications with your SaaS or IaaS provider. Let the provider know that your users expect to receive the same or improved application response times as they did before.
These next steps differ depending on which deployment you’re using. If you’re using SaaS, place a monitoring point at the firewall or connection to the internet, and monitor the round trip to that SaaS application. Then, measure the overall delay and compare that with how it was before the cloud migration. – Read more