How IT And Business Leaders Need To Shift Their Thinking In The Era Of SaaS

My Post - 2019-11-19T160225.109.pngDecisions around foundational technology like ERP are critical to the long-term success of any organisation.

With decision-making moving beyond the IT department into the realm of business line managers, it is important that both sets of stakeholders understand each other’s concerns.

These issues are covered in a report by IRBS, sponsored by TechnologyOne, called IBRS State of Enterprise Software Report 2019.

The authors of the report outline key considerations for both IT and business executives.

For business line managers the first step is to engage with the IT department. They can offer important advice around issues such as:

  • the ability of any solution to integrate with existing solutions;
  • impact to cross-functional business processes;
  • implementation and change management;
  • and return on investment modelling.

ICT groups often excel at project management, and they have a holistic view of the organisation so they understand the impact of any one system on all other systems. Make sure you leverage that expertise.

It is also important for business managers to evaluate their organisation’s change management maturity. This needs to be matter of priority. Out of this exercise, the goal should be to implement those processes necessary to improve capabilities before the deployment of new enterprise solutions.

“While there are several change management maturity models and evaluation approaches available, choosing a model that provides actionable advice is essential,” the report notes.

Don’t just settle for conventional wisdom — there are plenty of myths around cloud computing. For instance, don’t accept ‘security’ as a catch-all excuse for refusing to adopt cloud services — professional cloud providers are likely to have more robust security protocols in place than the typical IT department.

Take a simple issue like security patches. Keeping these up to date is core business for cloud providers, whereas it can be just one more maintenance task for a typical IT department that might de-prioritise it behind other jobs.

The authors write that, while there may be valid reasons to keep enterprise solutions on-premises, these should be fully articulated from the perspective of “why not?” – Read more

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