In these challenging times, more and more employees are required to continue their work remotely from their own homes. While thousands of offices are temporarily closed throughout the world, businesses are finding themselves having to adapt to different methods of working, communicating, and carrying out business effectively.
Unsurprisingly this has caused a lot of turbulence among businesses everywhere, as new technology and software have to be quickly adopted in order to cope with the changing conditions. This is especially true for businesses relying on antiquated technology!
Many scenarios require employees to carry out face-to-face meetings and this is obviously not possible with the current social distancing guidelines in place.
This is where VOIP technologies come into play.
VOIP helps thousands of organisations around the world communicate effectively, wherever they are. During this pandemic, VOIP services are in demand more than ever.
Let’s take a look at what VOIP is, how COVID-19 has increased demand for hosted VOIP services, and how a VOIP plan can benefit your business.
What is VOIP?
VOIP, or Voice over Internet Protocol, is a communication technology that allows users to communicate by voice, over an internet connection. Users can communicate with each other wherever they are in the world – provided they have an internet connection.
Many people don’t understand VOIP and believe it to be totally different to traditional PSTN phone systems. While the two certainly have their differences, they also share many similarities.
So let’s briefly go over how VOIP systems work. This will be a simple, summarised version, as there are a lot of technical details that go into VOIP systems!
In a VOIP system, your devices like smartphones, laptops, and deskphones are connected to a PBX (Private Branch Exchange) system. This is essentially a private telephone network used within an organisation or company. So the IP packets containing the voice transmission first travels here.
This PBX is then connected to a SIP Trunk, which acts as a virtual link allowing your PBX to communicate with the public service telephone network (PSTN) and the internet. This allows the voice data to travel from the initial VOIP device, to the recipient – whether the recipient is on a normal telephone number, or another VOIP device.
This chain of communication happens behind the scenes every time a call is made from a VOIP device, so it’s easy enough to forget how complicated the process can really be!
So, now that we’ve covered what VOIP systems are and how they work, let’s get into some of the ways VOIP can help your business operate during the coronavirus pandemic. – Read more
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