Your organization’s success is largely dependent on your employees’ skills and competences. Skills management and continuous improvement allow you to map skills and competences, and then plan and develop them further.
But how should you tackle strategies such as continuous improvement and skills management in practice? And how do they complement each other? Find out how!
Why adopt continuous improvement?
Continuous improvement has almost become a standard slogan in today’s business world in which market demand and requirements are changing by the day. It’s key for companies looking to remain competitive in the longer term.
But what is continuous improvement?
Continuous improvement – also known as Lean and Kaizen – is an ongoing effort to improve products, services, or processes by means of ‘incremental’ improvements over time. It also addresses issues such as cost reduction.
A characteristic of this way of working is that it doesn’t involve one-off measures, but continuous improvements as a gradual, never-ending change – or more simply ‘getting better all the time’. What’s more, these improvements are put forward and carried out by the employees themselves.
3 steps to continuous improvement
Continuous improvement can be split into several pre-defined phases. Read about these phases below.
- Analyze and generate suggestions for improvement. This first phase involves identifying and classifying any problems. Analyze the facts and then clearly determine your organization’s core values and objectives, and the extent to which these relate to current operational processes. Always keep your customers’ perspective top of mind while doing so. What do your customers want?
Make sure your employees put forward suggestions for improvements as a team to encourage employee engagement. Workshops and brainstorming sessions are also good ways to implement this first phase.
- The second phase involves putting into practice the suggestions for improvement that you identified in Phase 1. Again, do this as a team and involve as many stakeholders as possible, for example other departments, suppliers, customers, etc. Experience has shown that diversity often leads to better solutions and wider acceptance.
- The third and final phase involves monitoring and learning. Once you’ve implemented the suggestions, it’s important to measure and monitor their effect. Check that they’ve actually resolved the problems and/or to what extent. Evaluate your solution carefully and use any insights gained as input for your next incremental improvement.
What are the benefits?
But what’s the benefit to your organization from implementing continuous improvement? Once you’ve analyzed your results, you should discover a number of benefits.
- Continuous improvement helps you improve processes. Throughput times are often shorter, costs reduced, and errors minimized.
- By embedding continuous improvement throughout your organization, you’ll also raise customer knowledge levels. When every employee knows what customers want and expect, it’s so much easier to identify the components of processes or customer journeys that need attention. You’ll end up meeting your customers’ needs and requirements far more easily, and even exceeding their expectations.
- Continuous improvement also raises knowledge levels among employees about your organization’s objectives. Terms such as ‘strategy’ and ‘core values’ then take on greater meaning for your entire workforce.
- It also encourages ongoing professional development at individual, team, and leadership levels. Ultimately, your workforce will become far more flexible and dynamic.
- Continuous improvement also leads to greater engagement, reduced absenteeism, and increased job satisfaction.
- In the current economic climate, change is the only constant. Today’s innovations may be totally outdated in six months’ time. Continuous improvement encourages agility and increases adaptability. Vital for any company looking to remain relevant in the future!
Methodologies incorporating continuous improvement
Various methodologies make extensive use of continuous improvement, especially in the manufacturing industry. – Read more
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