Around 80% of today’s workforce – especially within construction, manufacturing and agriculture – is deskless.
However, only 1% of software venture funding is currently being allocated to developing mobile technologies that cater to this growing population. But mobile software funding and development for on-site workers is on the rise; efficient, user-friendly technology is one of the most effective means of boosting employee satisfaction and retention rates, especially in the restaurant and food service industries, which experience 100% turnover each year.
Furthermore, the technological needs of small to large businesses are evolving and expanding so rapidly that it’s becoming much less feasible for many companies to buy and install one comprehensive piece of software. Most of today’s businesses require multiple niche pieces of software; this demand has lead to the rise of software as a service (SaaS) apps –subscription-based web applications that are each more affordable, customizable and integratable than traditional all-inclusive software programs.
But more SaaS applications do not necessarily mean increased productivity or profitability. In fact, excessively layering SaaS apps can easily cost more time and money than it saves. Today, the average company with fewer than 10 employees uses 26 SaaS apps, while the average company with 251-1,000 employee uses an average of 124 SaaS apps. SaaS app spending and subscriptions for all size companies are on the rise and expected to double between 2017 and 2020.
As the developer of a mobile maintenance management system that allows technicians to request and monitor work orders on-site, I’m dedicated to modernizing industrial work with technology that is specifically geared toward deskless end users. What that in mind, here are five strategies any business can use to purchase only the best software for optimizing its unique workflow and maximizing productivity and profitability.
1. Invest In Mobility
It’s important to purchase software that fits the environment of your end users. Unfortunately, deskless workers’ needs are easily neglected by software developers with little-to-no knowledge of the workflow they’re designing products for. Additionally, most software purchasing decisions are made by C-level employees who lack similar insight into the challenges of on-site work.
If you’re buying software for maintenance and manufacturing teams of workers who virtually never sit at a desk, don’t buy desktop software. Moreover, those working in high-risk, hands-on, fast-paced industrial environments may require software that is vastly different than software geared towards the desk-bound workforce. Therefore, it’s crucial that all software buying decisions are informed by the end users’ experience.
2. Prioritize Training
One of the most common mistakes companies make when implementing SaaS is neglecting to make sure there’s an entire team onboard to ensure that implementation is successful. Collaboration and early user feedback is crucial. Expect a learning curve, but don’t sit passively through the interim period, or else the adoption phase may never end.
A SaaS app is only as dynamic as the team behind it. Instead of a “set it and forget it” approach, team leaders should actively refine SaaS output by continually refining data input. A SaaS app that’s worth implementing into an already established workflow should add everyday value based on employees’ everyday use and familiarity. – Read more