6 Best Practices for Effective Remote Team Communication

My Post (13)With more organizations allowing remote work every year, team messaging is critical to keeping distributed teams communicating and collaborating effectively. The problem is, communicating through text is vastly different than communicating in person. Ideas can be misunderstood, expressions can be misconstrued, and walls of text can get glanced over. Team messaging has an entirely different form of etiquette, and by understanding the rules, you’ll be able to take your team’s collaborative spirit to the next level.

Here are our six best practices to effectively communicate using team messaging:

1. Consider your audience.

Texting is by nature a quick and casual form of communication, with shorthand, symbols, and slang (i.e., emojis, gifs, memes, etc.) for just about everything. When participating in business chat, keep in mind whom you are conversing with, what you are trying to convey, and the most appropriate way to express your message. Maybe you know what IMO means, but does your 60-year-old boss? And will he or she know you’re only expressing your personal opinion and not a fact?

2. Organize your team messaging tools.

Set up teams, rooms, or channels that are clearly and specifically named, and include just those working in a particular department (i.e., development, marketing, sales, etc.), with a certain client, or on a particular project to help ensure that you’re speaking to the right people and your messages make sense. You can even organize your less-formal conversations by setting up a virtual “break room” team or channel, where people can drop in to chat and bond with their coworkers.

3. Keep messages brief and concise.

Chat is, by definition, brief, so try to avoid sending messages that are more than a few sentences long. Take care to convey the essential message without over-the-top embellishment. And if you find that you need to share more detailed information, consider using another mode of communication, such as a shared document or note.

4. Make your chats actionable.

Many team messaging platforms include built-in project management and productivity tools, which means that details such as tasks, assignments, milestones, and deadlines can easily be added to team calendars and other project management features. Include all information necessary to turn your conversation into an actual to-do list. – Read more

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5 Tools You Need to Become Remote-Work-Ready

My Post (12)Have you been asked to suddenly work from home?

For many of us, that doesn’t sound like such a bad thing. But finding yourself with the same projects and responsibilities, only sans team, can make maintaining your momentum harder than you think.

Organizing your virtual workspace is the best way to start. You can think of monday.com as your Work OS, housing all of your company’s workflows, projects, and communication. But like any OS, there are other collaboration tools, that, in addition to monday.com, can really help you work remotely, better.

We’ve put together our 5 must-have programs that can get you performing as usual, right away. They will help ensure you don’t lose any of the value you’re accustomed to getting from your team (but you can still wear your pajamas—no one will know).

Before installing anything, align on communication

Getting everyone on the same page while in an office is hard enough. But when you can’t quickly schedule an in-person sync, staying aligned is a much larger challenge.

It’s important to establish guidelines for how to communicate and what updates you’ll share with the team.

How to communicate

To make sure information isn’t lost, establish a regular cadence of updates— whether it’s a quick morning call to sync or a shared space to log updates. It’s important to find something that can integrate into your schedule easily and works for everyone on your team.

What to communicate

If you’re a manager, you can let everyone on your team know that you would like a summary of the progress from the day before, with goals for the upcoming day. As an employee, it will be helpful to gather questions or outstanding items that can be handled while everyone is together on the call.

Setting expectations for the kind of information you should have prepared will help you fully maximize the limited time you have together to focus on the value you can provide to one another. – Read more

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IT Monitoring: Top Services to Monitor Now That Everyone is WFH

My Post (11)One of the practices being thrust into action right now is social distancing. As you would expect, this means millions of people around the world are working from home and this migration in the workforce is going to have a massive impact on the services IT practitioners must monitor and maintain in a virtual-first environment. We are already seeing reports of massive usage surges across tools like Zoom and outages in Microsoft Teams just as the COVID-19 pandemic pushes people to work from home.

This shift to many workers doing their jobs remotely means there is a real and urgent need to get better visibility into remote access operations without the luxury of time to make sweeping changes to existing environments. With your existing data already in Splunk, it can be simple to create useful dashboards for administrators to check capacity and health of these solutions that may not have had to handle these kinds of loads or capacities before.

IT practitioners have a responsibility to make sure the services that connect our workforce stay online and continue running smoothly. Our goal in these posts is to give you a guide to some of the key services we are monitoring and ways you can get started doing the same. Over the next few weeks we will be creating deeper dives into best practices you can adopt now as our work lives are altered by this pandemic state of emergency. – Read more

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