Best Practices in Customer Success in 2018: Maximizing Revenue, NPS and Happiness

My Post (4)This session with leaders in the customer success space discusses best practices for your customer success teams in 2018.

They talk about when to hire your VP of Customer Success, qualities to look for in your team and how to ask for feedback at the best times in the customer journey. After all, Jason Lemkin says 90% of your revenue goes into customer success. – read more


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