Benefits of using a cloud-based order management system

From retail stores to e-commerce companies, order management is a key aspect of running a successful business. Unfortunately, many small businesses find themselves hindered by outdated processes and systems. If you’re having difficulty keeping your orders organized—leading to orders falling through the cracks and disgruntled customers—it’s time for a change.

If you’re ready to upgrade your order management, take advantage of the latest technology to improve your processes. A cloud-based order management system (OMS) ensures that your order information is updated in real time, and your team can access that information from anywhere. And, that’s just the beginning of what these systems can do.

Learn more about the benefits of using an OMS on the cloud and how implementing this solution can help your business grow. Or you can use the links below to quickly navigate the article.

What is a cloud-based order management system?

First, let’s review what order management is and how it fits into your business operations. Order management includes:

  • Organizing the orders you receive
  • Stock movement
  • Customer relationship management (CRM)
  • Handing returns and refunds
  • Billing and payments
  • Order processing

An OMS is a software as a service (SAAS) used to track orders from customers for goods or services. An OMS also tracks customer data and stock levels. If you’re a retailer or wholesaler, you probably already have an OMS in place—even if it’s just in the form of a messy spreadsheet.

Cloud-based OMS is the newest method of order management in which everything is stored in a secure online database. These systems are designed to be intuitive and to integrate with other solutions to streamline as much of the order management process as possible. Additionally, since this system is entirely online, anyone with permission can update information, check orders, or change an order’s status from anywhere. – Read more

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