8 surprising statistics on voice calling

Communication is at the heart of all great teamwork. From your calendar packed full of video meetings to the emails you read every morning, you have so many different ways to communicate with your colleagues and customers. 

But while you might assume that messaging and video have eliminated phone calls, the truth is, calling is stronger than ever. In fact, the pandemic saw a resurgence of using phone calls to communicate in the workplace.

We recently surveyed 2,000 full time and part-time workers to talk about connectedness at work. Let’s take a look at the findings.

Voice calling vs. phone

Before we delve into what survey participants in the U.S., Britain, France, and Australia told us about the importance of voice calls in their current work situations, let’s clarify what we mean when we talk about voice vs. phone.

Voice calls refer to VoIP, or Voice over Internet Protocol. These are calls that are delivered over the internet, such as when you make a call with RingCentral or Microsoft Teams. Phone refers to landlines and mobile phones that use old-fashioned calling technology.

Either way, our findings show that when it comes to connecting coworkers—and especially colleagues who work from different locations—nothing else comes close to the power of voice.

1. 80% of employees (including younger workers) say voice beats written communication

Got a question for a colleague or an issue that requires discussion? Voice beats out written modes of communication such as text or email, a whopping 80% of survey participants say. 

Approximately eight in 10 also say they’d prefer to have a call to discuss with colleagues when a specific job needs to get done. – Read more

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